Multilingual Marketing Customer Support Specialist - Lisbon / On Site
Descrizione dell'offerta
We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset , operating in a structured, KPI-driven environment.
Initial phase (12-hour coverage):
Monday–Sunday | 07:00–19:00
Two shifts:
07:00–16:00
10:00–19:00
Later phase (to be confirmed by the client):
24/7 operation, Monday–Sunday
Rotative shifts
2 rotative days off
Key Responsibilities
Handle end-to-end product troubleshooting via email and chat
Assist with campaign setup, optimization, and performance inquiries
Collaborate with internal Product Operations and Engineering teams
Drive customer satisfaction across the full case lifecycle
Ensure adherence to SLAs, productivity targets, and quality KPIs
- Proactively identify initiatives to improve service quality and user experience
- Educate advertisers on product features and common issue types in partnership with internal specialists
What We're Looking For
Mandatory experience in paid campaign management
Degree in Marketing or a related field
Hands‑on experience in Digital Marketing
Experience in a Contact Centre or Advertising Tech service program
- Strong knowledge of social media platforms and digital advertising fundamentals
Excellent communication and customer service skills
Ability to work independently and as part of a team
Meal allowance: €7.63 per working day
- Health insurance: from day 1 (employee contribution applies; free after 6 months)
Welcome bonus: paid in 12 monthly instalments during the first year
Conditional on maintaining