Milan - Store Manager M/F

Moynat, a high-end leather goods Maison of the LVMH Group, offers a fixed-term contract opportunity in Retail in Milan.

Pauline Moynat, a bold and visionary young woman, founded the brand in 1849 in Paris.

The Maison quickly became famous for its constant technological innovations, the high quality of its travel products, and its impeccable sense of service.

Its collections combine excellence in cut and material, sophisticated hardware, and unique timeless elegance.

The exceptional savoir-faire of its artisans, its sense of tradition combined with a modern vision of transport, allowed it to achieve international recognition and a reputation for excellence.

We are currently looking for our Boutique Manager for our first Italian point of sale, located on Via MonteNapoleone .

POSITION

The Boutique Manager will have the following missions:

Customer and business development:

• Make the customer the priority of the store to guarantee optimal customer service,
• Support the team in building lasting relationships with customers,
• Consolidate a dynamic of recruiting new customers/prospects,
• Implement action plans to boost activity,
• Develop the turnover and performance of their boutique,
• Manage commercial activity using performance indicators and regular reporting,

Team management and development:

• Define individual/team objectives,
• Evaluate performance,
• Identify training needs,
• Build development plans,
• Support and motivate the team through coaching,
• Ensure that the team masters the products and services of the house, its history and its codes,

Sales and store management/Operations:

• Acquire and develop a customer portfolio through CRM activities,
• Ensure optimization of commercial opportunities through perfect mastery of operational processes, a strategic vision of the business, quality service, respect for internal procedures and maintaining Brand standards,
• Be responsible for the smooth running of daily operations (product presentation, logistical coordination and supplies),
• Guarantee excellence of service within the Boutique and the treatment of VIP customers,
• In-depth knowledge of back office functions and in-store analytics (CRM, customer acquisition, profit and loss statement, store activities, inventory control, reports, VM rules, etc.),

PROFILE

Bac+2 education, supplemented by successful experience of at least 5 years in sales, ideally in luxury,

Operational excellence, relational skills, team spirit, curiosity, listening, agility, constructive spirit & strategic vision,

You speak Italian /English fluently, mastery of a third language is a real asset.