Milan - Store Manager M/F

Moynat, trunk‑maker of excellence since 1849, is a Parisian House characterized by unique creativity and savoir‑faire.

We are currently looking for our Boutique Manager for our first Italian point of sale, located on Via MonteNapoleone.

Job Responsibilities

Customer and business development

• Make the customer the priority of the store to guarantee optimal customer service
• Support the team in building lasting relationships with customers
• Consolidate a dynamic of recruiting new customers/prospects
• Implement action plans to boost activity
• Develop the turnover and performance of the boutique
• Manage commercial activity using performance indicators and regular reporting

Team management and development

• Define individual/team objectives
• Evaluate performance
• Identify training needs
• Build development plans
• Support and motivate the team through coaching
• Ensure that the team masters the products and services of the house, its history and its codes

Sales and store management/Operations

• Acquire and develop a customer portfolio through CRM activities
• Ensure optimization of commercial opportunities through perfect mastery of operational processes, a strategic vision of the business, quality service, respect for internal procedures and maintaining Brand standards
• Be responsible for the smooth running of daily operations (product presentation, logistical coordination and supplies)
• Guarantee excellence of service within the Boutique and the treatment of VIP customers
• In knowledge of backoffice functions and in‑store analytics (CRM, customer acquisition, profit and loss statement, store activities, inventory control, reports, VM rules, etc.)

Profile

Bac+2 education, supplemented by successful experience of at least 5 years in sales, ideally in luxury, operational excellence, relational skills, team spirit, curiosity, listening, agility, constructive spirit & strategic vision. You speak Italian / English fluently; mastery of a third language is a real asset.

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