Milan - Store Manager M/F

Moynat, trunk-maker of excellence since 1849, is a Parisian House characterized by unique creativity and savoir-faire. We are currently looking for our Boutique Manager for our first Italian point of sale, located on Via MonteNapoleone.

Job Responsibilities

Customer and business development

• Make the customer the priority of the store to guarantee optimal customer service.
• Support the team in building lasting relationships with customers.
• Consolidate a dynamic of recruiting new customers/prospects.
• Implement action plans to boost activity.
• Develop the turnover and performance of the boutique.
• Manage commercial activity using performance indicators and regular reporting.

Team management and development

• Define individual/team objectives.
• Evaluate performance.
• Identify training needs.
• Build development plans.
• Support and motivate the team through coaching.
• Ensure that the team masters the products and services of the house, its history and its codes.

Sales and store management/Operations

• Acquire and develop a customer portfolio through CRM activities.
• Ensure optimization of commercial opportunities through perfect mastery of operational processes, a strategic vision of the business, quality service, respect for internal procedures and maintaining Brand standards.
• Be responsible for the smooth running of daily operations (product presentation, logistical coordination and supplies).
• Guarantee excellence of service within the Boutique and the treatment of VIP customers.
• In-depth knowledge of back office functions and in-store analytics (CRM, customer acquisition, profit and loss statement, store activities, inventory control, reports, VM rules, etc.).

Profile

Bac+2 education, supplemented by successful experience of at least 5 years in sales, ideally in luxury. Operational excellence, relational skills, team spirit, curiosity, listening, agility, constructive spirit & strategic vision. You speak Italian /English fluently, mastery of a third language is a real asset.

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