Microsoft 365 Migration & Copilot Specialist (gn)

Why SoftwareOne? SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Ready to lead impactful Microsoft 365 transformation projects for customers?

Passionate about migrations, identity, security, and Copilot?

Want to join SoftwareOne and be part of a collaborative, international environment that supports your growth and success?

Practical Information Location: Milan, Italy | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for EU | Language Requirements: Professional/fluent level English and Italian, both written and verbal

We are seeking a highly skilled Microsoft 365 Migration & Identity Specialist with hands‑on experience delivering tenant-to-tenant migration projects and deep expertise in identity, access management, and Microsoft 365 Copilot. In this customer-facing role, you will work closely with customers, architects, and delivery teams to design and execute complex migration strategies, ensuring secure, compliant, and seamless transitions with minimal business disruption.

Key Responsibilities

Lead and execute end-to-end tenant-to-tenant Microsoft 365 migrations

across Exchange, SharePoint, OneDrive, and Teams, including migration strategy design, coexistence planning, and cutover execution

Manage and troubleshoot identity and directory-related challenges , including Entra ID (Azure AD), domain consolidation, federation, identity mapping, and user lifecycle management

Utilize QuestOnDemand Migration, Migration Manager , or equivalent migration platforms to deliver secure and efficient migration projects

Assess and optimize Microsoft 365 licensing models

to ensure cost efficiency, compliance, and alignment with business requirements

Implement and support Microsoft 365 security solutions , including Conditional Access, Identity Protection, Data Loss Prevention (DLP), and Microsoft Defender technologies

Support Microsoft Copilot adoption and governance

while providing best-practice guidance to customers and internal stakeholders

Collaborate with stakeholders to define migration plans, timelines, and risk mitigation strategies, while producing technical documentation, migration runbooks, operational handover materials, and best-practice guidance for customers and internal teams

What we need to see from you

Proven experience delivering Microsoft 365 tenant-to-tenant migrations, including Exchange, SharePoint, OneDrive, and Teams environments

Strong expertise in Microsoft Entra ID (Azure AD), including identity synchronization, federation, identity governance, and access management

Hands‑on experience with migration tools such as QuestOnDemand Migration, Migration Manager, BitTitan MigrationWiz, ShareGate, or similar platforms

Solid understanding of Microsoft 365 licensing models, including E3, E5, Business Premium, add-ons, and advanced security capabilities

Strong knowledge of Microsoft 365 Security & Compliance, including Microsoft Defender, Purview (Compliance, DLP, eDiscovery), and Conditional Access policies

Experience supporting Microsoft 365 Copilot readiness, data security, governance, and user enablement initiatives

Familiarity with PowerShell scripting for automation and migrations

Excellent analytical, communication, and stakeholder management skills, with a proactive approach to problem-solving and customer engagement

What we offer You will be part of a collaborative, international environment where your ideas matter, your expertise is valued, and your growth is actively supported. We welcome diverse perspectives and encourage everyone to bring their authentic selves to work. Our company benefits vary based on your location, but always include:

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).

Structured onboarding and mentoring, with a dedicated mentor supporting your successful start

President's Club, recognising outstanding contributions through peer and leadership appreciation

Lifelong learning, with access to continuous training and professional development opportunities

Hire to Grow, our commitment to internal mobility, feedback culture, and long-term career development

Job Function Services

Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

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