Membership Manager

Membership & Community Manager

The Robin is a global private membership network for leaders across art, fashion, business, culture, and technology. We curate introductions, experiences, and access — for people who already have everything, but know that the right connection changes everything.

We are looking for a Membership & Community Manager to join our Milan team.

This is a full-time role at the intersection of sales, relationship management, and community building. You will own the entire membership journey from identifying and approaching the right people, to converting conversations into signed members, to ensuring that every member feels genuinely looked after from day one. You will be the first point of contact for prospective members and the ongoing presence that keeps existing members engaged and connected.

You are someone who moves through the world with ease and warmth. You understand luxury not as a price point but as a standard of attention. You close not through pressure but through genuine belief in what you are offering, and you know that in this world, the relationship always comes before the transaction.

What you will do: manage and grow the membership pipeline across inbound and outbound channels, conduct discovery calls and guide prospects through the membership process, build and maintain relationships with existing members, identify opportunities for introductions and activations within the community, represent The Robin at events and in the field, and work closely with the founder on strategy and growth.

What you bring: proven experience in membership sales, luxury hospitality, private clubs, or high-touch client relations, a natural network in Milan and ideally across other European cities, fluent Italian and English, discretion, emotional intelligence, and the ability to operate independently at a high level.

Based in Milan. Full time.

To apply, send your introduction to natasha @therobin.club tell us who you are, not what you've done.

Qualifications

• Proven experience in Membership Management and the ability to oversee membership programs efficiently
• Strong Analytical Skills to interpret membership data and improve engagement
• Excellent Communication and Customer Service abilities to foster positive relationships and resolve member concerns effectively
• Experience in Event Planning to design and deliver curated social programs and exclusive events
• Proactive problem solver with exceptional attention to detail and time-management skills
• Fluency in English is required; proficiency in Italian or other languages is a plus
• Bachelor’s degree in Hospitality, Business Administration, Marketing, or a related field