Member Experience Coordinator

Tenuta Toscana

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Member Experience Coordinator

Tenuta Toscana, nestled in the rolling hills of Tuscany, is one of the most prestigious properties—featuring a world-class golf course that blends natural beauty, agronomic innovation, and championship-caliber design.

The Member Experience Coordinator supports the delivery of seamless, personalized, and memorable experiences for members and guests. Working closely and reporting to the Member Experience Manager, this role focuses on operational execution, daily member engagement, and coordination of experiences to ensure excellence at every touchpoint.

Main duties and responsibilities

• Prepare and coordinate upcoming member and guest visits, ensuring all preferences and special requests are fulfilled.
• Maintain clear and consistent communication within the Experience Team throughout each stay.
• Personally welcome members and guests, maintaining an active presence to ensure a smooth and personalized experience.
• Creativity - Contribute with ideas and assist in organizing experiences that elevate and enrich each member’s stay.
• Support the planning and execution of curated itineraries and tailored experiences.
• Coordinate logistics for on- and off-property activities.
• Assist in organizing club events and activations, including vendor communication and BEO preparation.
• Ensure seamless on-site execution during experiences and events

Requirements

• Proficiency in Microsoft Office (Word, PowerPoint; Excel preferred).
• Canva (basic working knowledge).
• Familiarity with Oracle Opera or similar reservation systems.
• Strong organizational, communication, and interpersonal skills.
• Outgoing and service-oriented personality, with a passion for engaging with people and being present in the field.
• Flexibility with work schedules, including weekends and peak periods.
• Detail-oriented with a proactive and solution-driven mindset

Benefits

• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
• Meals provided both during working hours and on days off
• Uniforms and laundry service provided
• Ongoing training to enhance personal and professional development
• Discounts on dining, wellness, and sports activities available at the resort and estate
• Accommodation with free Wi-Fi can be arranged upon request for those coming from outside the area

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.