Medical Information Officer - French and Italian Speaker

ProductLife Group is looking for a

Medical Information Officer - French and Italian Speaker

to join its MI Department.

Responsibilities The latter will have the responsibilities as follows:

Respond to requests for information (medical, pharmaceutical, consumer ) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception

Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM as required by the client

Proceed to the recording of the cases to be handled on paper and/or computer, in French and Italian.

Restore managed calls in the ad hoc tool

Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person

Carry out quality control of certain telephone call reports according to the decision tree in force

Receive, file and acknowledge receipt of documents sent by client laboratories

Maintain the IT sub-units up to data

Carry out the reporting of files to the client laboratories, if necessary

Participate in the telephone permanence (according to the days and hours determined)

Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity

Profile

Diploma in Sciences/ Degree/ Master 1 or 2

Languages: French and Italian (FLUENT)

Excel / Word

Similar experience would be preferred

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