Marketing Customer Support Representative (Italian & English)

Join to apply for the Marketing Customer Support Representative (Italian & English) role at Savior Artigos Texteis Lda .

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday, 07:00 – 19:00
• Rotative shifts: 07:00 – 16:00 and 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native
• English: B2 or higher

Role Overview

You will provide B2B customer support to advertisers using the company’s advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience , delivered via email and chat channels . This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience.
• Handle end‑to‑end product troubleshooting and advertiser support.
• Manage case volumes across email and chat channels.
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams.
• Resolve generic, technical, and product‑related issues.
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication.
• Maintain adherence to service level agreements (SLAs) and productivity targets.
• Partner with internal technical specialists to educate advertisers on product features and common issues.

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)
• Meal Allowance: €7.63 per day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on