Marketing Customer Support Representative (Italian & English)
Descrizione dell'offerta
Marketing Customer Support Representative (Italian & English)
Location: Lisbon, Portugal (On-site)
Start Date: 29 January 2026
Working Hours
Initial Schedule (Phase 1):
- Monday to Sunday
- Operating hours: 07:00 – 19:00
- Rotative shifts:
- 07:00 – 16:00
- 10:00 – 19:00
Later Phase (TBC by client):
- 24/7 Rotative Shifts
- 2 Rotative Days Off
Languages Required
- Italian: C1 / Native level
- English: B2 level or higher
Role Overview
You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem-solving abilities, and a customer‑centric mindset.
Key Responsibilities
- Actively contribute to initiatives that improve service quality and overall user experience
- Handle end-to-end product troubleshooting and advertiser support
- Manage case volumes across email and chat channels
- Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
- Resolve generic, technical, and product-related issues
- Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
- Maintain adherence to service level agreements (SLAs) and productivity targets
- Partner with internal technical specialists to educate advertisers on product features and common issues
Compensation & Benefits
- Base Salary: €1,000 (for 14 months)
- Meal Allowance: €7.63 per day
- Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
- Welcome Bonus: Paid over 12 months during the first year (conditional on