Market Support & Logistics Analyst (12-month FTC)

Market Support & Logistics Analyst (12-month FTC) Location: Milano, MI, IT

Auto req ID:59896 Title:Market Support & Logistics Analyst (12-month FTC) Job Function:Sales Location:MILAN Company:Harley-Davidson Motor Company Full or Part-Time:Full Time

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

Job Summary The Market Support & Logistics Analyst is responsible for supporting end-to-end dealer operations, order fulfillment, and transportation coordination across multiple systems. This role ensures accurate dealer data, timely order processing, and effective resolution of shipment and service issues while partnering closely with dealers, carriers, and internal teams.

Job Responsibilities

Set up and maintain dealer records, ensure data accuracy, and log all dealer interactions.

Monitor and manage order activity (status updates, backorders, cancellations, reversals, and special orders) across SAP and EDI systems.

Track shipments and resolve transportation issues, including delays, incorrect deliveries, and delivery discrepancies, in partnership with carriers.

Investigate and process warehouse and transport claims, including lost, damaged, or refused goods, with appropriate documentation and follow-up.

Support dealer inquiries related to order status, returns, and shipment tracking; provide referrals to internal teams as needed.

Coordinate with internal and external partners (carriers, CPM, customs, warehouse) to resolve logistics and e-commerce issues.

Maintain databases, generate reports, and support audit requirements (e.g., POD, CMR, customs documentation).

Assist with special shipments, sales administration, training support, and other operational tasks as needed.

Monitor and manage both PAM and MC Dealer inbox

Manage, Maintain and Oversee fleet and vehicle administration activities, ensuring effective management of vehicle lifecycle processes, regulatory compliance, asset tracking, and stakeholder support across the dealer and corporate network.

Education Requirements High School Diploma or Equivalent Required

Education Specifications Bachelor's Degree Preferred

Experience Requirements Required

Excellent analytical and organizational skills, including the ability to collect, structure, analyze, and communicate data

Strong communication skills – both written and verbal and problem-solving skills

Ability to work in a team

Strong attention to detail and ability to manage competing priorities

Perform duties with minimum supervision

Ability and desire to work in a highly dynamic and changing regulatory environment

Fluency in English, another language would be advantageous

Minimum 3 years of experience

Preferred

Experience in logistics, order management, customer service, or related field

SAP experience

EDI

DHL and carrier portals

Internal tracking and database tools

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here ).

Direct Reports:No Travel Required:0 - 10% Visa Sponsorship:This position is not eligible for visa sponsorship or visa transfer Relocation:This position is not eligible for relocation assistance

Job Segment:

Fulfillment, Warehouse, Compliance, Database, ERP, Operations, Manufacturing, Legal, Technology

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