Market Lead, Experiences, Milan

Airbnb was founded in 2007 when two hosts welcomed three guests to their San Francisco home. Since then, it has grown to over 5 million hosts worldwide, serving more than 2 billion guest arrivals across nearly every country. Our hosts offer unique stays and experiences, enabling guests to connect with communities in authentic ways.

The Community You Will Join :

Our team, the 'Beyond the Core Products' team, is a multidisciplinary group responsible for partnering with hosts to develop high-quality, repeatable, and commercially viable experiences aligned with our brand values. We innovate ways to foster human connection and belonging through shared physical experiences.

The Difference You’ll Make :

As a Market Lead in Italy, you will oversee supply health, quality, and growth by managing professional host accounts and acquiring high-quality inventory. You will build Airbnb’s market presence by collaborating with cross-functional teams, developing acquisition strategies, nurturing relationships, and creating new opportunities. Your role involves developing scalable supply management strategies for diverse markets, ensuring long-term success.

A typical day :

• Identify and engage potential new hosts, ensuring alignment with Airbnb’s standards
• Support and guide hosts to optimize their experiences and grow their businesses
• Assist hosts in creating compelling photo and video content
• Collaborate with operational teams to improve processes
• Ensure compliance with local regulations, working with policy and legal teams
• Connect with local teams to align efforts
• Analyze market data to identify growth opportunities
• Represent host interests and advocate for resources
• Lead brainstorming sessions to develop unique experiences

Your expertise :

• 10+ years in community engagement, events, business development, or account management
• Strong relationship-building skills across diverse teams
• Understanding of social experience challenges and how to guide hosts
• Experience in market growth strategies and talent acquisition
• Creative problem-solving skills
• Ability to navigate organizational barriers and lead cross-functional teams
• Proficiency in fast-paced, data-driven environments
• Excellent organization, prioritization, and decision-making skills
• Deep knowledge of the Italian market and network
• Passion for Airbnb and its mission
• Fluency in English and Italian

Our commitment to inclusion & belonging :

We are dedicated to attracting diverse talent, believing that diverse ideas foster innovation and engagement. We encourage all qualified individuals to apply.

Location

• This position requires residence in Milan, Italy, with occasional office work or offsite attendance as arranged.