Marina Manager-Direttore Porto Turistico

Role purpose:

Ensure efficiency of operations and financial performance of the entire marina asset, aiming to maximize the potential of the facility

Key accountabilities & Decision ownership

Business management

• Works directly with the Regional Operations Director and Chief Operation Officer (COO) to develop the marinas’ operating budgets, including detailed business plans
• Develops, implements and reports on the annual marina business plan including all marina operating budgets, marketing plans, customer service improvement programs, staffing plan, etc.
• Ensure the defined unified customer experience in the marina. Provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers’ needs.
• Ensure constant Marinas’ operational improvement.
• Guarantee achievement of marina operating objectives
• Provides monthly and annual reports on marina
• Ensures that all marina staff and direct reports maintain the standards;
• Manages all employees effectively and in accordance with all established HR policies.
• Carries out regular performance reviews and staff meetings
• Nurture a customer service culture and ensure all staff understand and adhere to these standards
• Ensure customer requests, inquiries and leads are appropriately addresses
• Ensures all property and assets are maintained, monitored and presented in a manner that is in keeping with the marina standards
• Conforms to all corporate and marina policies and procedures, ensuring that all marina staff conduct their duties in the same manner
• Meets established quality standards for all marina related operations;
• Maintain sites and facilities (land and water) to ensure a clean and safe environment for customers and employees
• Ensure compliance with Environmental and safety regulations and report all incidents and areas for improvement. Work with HS&E officer to ensure all relevant risks are addressed

Core Competencies, knowledge and experience

• High customer Orientation and management skills
• Problem solving, Decision making,
• Excellent interpersonal /communication skills
• Continuously looking for opportunities to increase profitability
• Ability to organize self and others, prioritize work and focus on Quality Improvement
• Multitasking with an eye to detail
• Integrity
• Ability to effectively adjust to major changes in work tasks or the work environment

Must have professional / technical qualifications

• Bachelor degree or equivalent
• Five (5) years related experience and/or training; or equivalent combination of education and experience. Preferred qualifications in Business Management, Hospitality and Asset Management.
• Fluent in English, both speaking and writing
• Advanced knowledge in MS Office Applications, especially Excel

Key Performance Indicators

• Business / Marina performance
• Customer Experience (NPS)

Lavoro in sede presso D-Marin Punta Faro a Lignano Sabbiadoro