Managing Consultant

Job Description

• Summary - The retail transformation team are industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences.
• The Managing Business Consultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements.

Role & Responsibilities

• Serve as a trusted advisor to NCR clients with a focus on experience-led digital transformation.
• Plan, organize, and execute strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, within budget, and to our client’s satisfaction.
• Work with Professional Services teams to support the delivery of other technology consulting projects as needed.
• Partner with sales and product experts to guide and develop business.
• Develop thought leadership in the strategic customer experience domain and create tailored, market-relevant strategic offerings and propositions for clients.
• Use insights to lead client discussions and help shape their strategic agenda.
• Establish cross-functional relationships within NCR and with clients to be viewed as a “go-to” on retail trends, transformation, customer experience, and business operations efficiency.

The person

• A natural team player.
• Creative problem-solving ability whilst working in ambiguous situations.
• Strong analytical and problem-solving skills.
• Persuasive communication skills with a variety of stakeholders.
• Excellent written and oral presentation skills with an inspirational and collaborative style.
• Ability to facilitate group workshops and processes.
• High degree of personal motivation, ability to self-manage whilst being professional and personable.
• Comfortable with and confident in presenting high-level strategic transformation services and consulting solutions.
• Comfortable navigating complex, multi-stakeholder project environments.
• Demonstrable wide range of management skills and styles.
• Always curious about the future of technology and its impact on user experiences.

Experience

• Deep retail industry knowledge/experience.
• Demonstrable experience in strategic consulting activities for complex organizations and delivering large-scale projects and programs.
• Experienced in design thinking, service design, and human-centric design.
• A degree in business, marketing, communications, computer science, engineering, or related fields; MBA or other graduate work is ideal.
• Experience working with cross-functional and cross-geography teams.
• Experience working with senior-level client stakeholders, handling difficult conversations, and resolving issues.
• Ability to coordinate multi-faceted activities and deadlines, anticipate challenges, difficulties, and pressure points.
• Evidence of thought leadership and innovative thinking.
• Possess strong knowledge & experience in at least 2 of the following areas/capabilities:
• Consumer engagement
• Cloud Computing
• Mobile
• E-commerce
• Strategic strategy and transformation
• Analytics and AI
• Security
• Experience Design