Manager Logistics

Position information:

The resource will report to the Head of Logistics & Customer Service and will be a reference to the logistics operator for operation and development activities and leading Customer service team with the purpose to improve the service level.

Our mix waiting for you:

• Monitoring of Supply Chain budget and analyzing monthly results;
• Actively support logistic contract management;
• Create, report and improve Supply Chain KPIs;
• Analyze logistics metrics in order toimprove results (logistic and transport);
• Lead Supply Chain strategic and operations projects and relative Continuous Improvement;
• Investigate and resolve customer complaint, dealing sales force claim and analyze Rca with relative action plan;
• Build a strong relationship with our providers;
• Own the tracking, reporting and systemic changes of logistics;
• Investigate issues in the logistic flow with provider;
• Warehouse inventory and accountability management;
• Manage the CS team for proper order flow (check alerts, OOS,OOC, commercial condition…) up to the proof of delivery;
• Develop skills, roles and organization of proper team.

Ingredients you bring with you:

• Engineering degree or equivalent university education;
• At least 5 years experience in logistics in structured companies, ideally in multinationals operating in FMCG/Food sector;
• Experience in Company with logistic managed by 3PL provider;
• Mastery of SAP system;
• Mastery in Excel tool;
• Knowledge of English language at least level B2;
• Ability to influence and persuade people;
• Claim management with internal ed external customers.

What else we offer:

• an inclusive, colorful and welcoming environment. A workplace where you come in and out with a smile!
• smart working;
• individual training and workshops.