Manager, IT Operations & Security (4757)

Manager, IT Operations & Security (4757)

In this role you lead IT operations, security, and governance to empower the business with reliable technology and safe AI adoption. You will manage end-user support, Microsoft 365 administration, and technology projects, balancing operational reliability with security and user experience. You will work cross-functionally to translate business needs into practical, secure tech solutions while guiding a hands-on IT team. The position offers impact across architecture, risk management, and procurement in a growth‑oriented, data‑driven culture.

• Lead IT Operations, Support, Security & Technology functions including service desk, infrastructure, endpoint management, and Microsoft 365 administration
• Oversee Microsoft 365 services such as Teams, SharePoint, Exchange Online, Entra ID, Intune, Defender, Sentinel, Purview, Power Platform, Azure, and Copilot-related services
• Manage IT service delivery, ticketing, onboarding/offboarding, device provisioning, and user enablement
• Lead cybersecurity practices including IAM, phishing awareness, vulnerability management, incident response, policy enforcement, and audit readiness
• Support AI adoption across the business with governance, data protection, and user education
• Develop and maintain IT policies, procedures, knowledge base, and training materials
• Own IT procurement and lifecycle management for software, licenses, hardware, and related assets
• Manage IT vendors, contracts, renewals, quotes, and service agreements to ensure cost-effective services
• Plan and deliver technology projects (365 improvements, security initiatives, cloud services, automation, integrations, and business system support)
• Identify opportunities to automate, improve reporting, strengthen security controls, and reduce risk
• Partner with business leaders to align IT delivery with strategic goals
• Lead, coach, and develop IT team with clear expectations and service standards
• 10+ years of progressive IT experience including hands‑on support, cloud services, cybersecurity, and IT operations
• 5+ years of leadership experience managing IT staff, security programs, vendors, procurement, and budgets
• Strong working knowledge of Microsoft 365 and related services (Entra ID, Intune, Exchange Online, SharePoint, Teams, Defender, Purview)
• Practical experience with modern cybersecurity controls, IAM, MFA, endpoint protection, incident response, and policy enforcement
• Experience with AI productivity tools, governance, and safe corporate use of AI (Microsoft Copilot)
• Ability to manage competing priorities, troubleshoot complex issues, and communicate with technical and non‑technical audiences
• Experience with PowerShell, Power Automate, ITSM/ticketing, and process automation is an asset
• Relevant certifications (e.g., CISSP, CISM, CISA, Security+, Microsoft 365/Azure/Intune, ITIL, PMP, AI governance) are an asset
• Fluent in English with strong communication and stakeholder management skills