Managed Service Manager

Experteer Overview

In this role you lead outsourced service delivery for a payments platform, ensuring regulatory and scheme compliance, production support, and end-to-end IT solutions. You will coordinate across Milan, Basildon, and India, aligning client expectations with contractual and regulatory obligations. You drive multi-vendor, cross-functional delivery from concept through production, balancing operational excellence with strategic IT investments. This position offers impact at scale in a global fintech environment.

Retribuzione / Benefits

• Act as the primary client and vendor contact to translate objectives into actionable plans
• Oversee end-to-end service performance, including production support and incident management
• Lead distributed onshore/offshore teams across multiple locations
• Manage budgets, resources, and trade-offs between scope, cost, and risk
• Guide SDLC delivery across Waterfall and Agile, including planning, estimation, and release
• Provide technical direction in the payments domain and ensure adherence to standards
• Define operational processes, launches, training, and continuous improvement based on feedback

Responsabilità

• 12+ years in processing platform application support or development (e.g., VisionPLUS)
• Strong knowledge of credit card issuing and acquiring businesses
• Proven negotiation and stakeholder management skills
• Experience with SDLC, Waterfall and Agile, for large-scale IT implementations
• Extensive product and program management experience with requirements documentation and process mapping
• Background in cards/payments industry with solution, architecture, and development exposure