Machine Learning Engineer, Amazon Customer Service
Descrizione dell'offerta
Machine Learning Engineer, Amazon Customer Service
Job ID: | Amazon.com Services LLC
Amazon Customer Service’s Shipping and Delivery Support (SDS) provides support to drivers who deliver packages to customers on behalf of Amazon. We are seeking a passionate and talented Machine Learning Engineer (MLE) to join our team in advancing state‑of‑the‑art Generative AI technologies and Large Language Models (LLMs). In this role, you will design, develop, and deploy highly scalable AI models that benefit drivers, customer service associates, and customers. You will work closely with applied scientists and research teams to productionalize Machine Learning (ML) models, focusing on novel LLM training techniques, optimizations, and customization capabilities such as fine‑tuning and distillation.
Key job responsibilities
- Collaborate with Applied Scientists to integrate state‑of‑the‑art model architectures into the training pipeline, including integrating ML/LLM into CS systems.
- Collaborate with Applied Scientists to process massive data, scale LLM while optimizing GPU utilization, memory management, and the training workflows (e.g., offloading optimizer states, massive parallelization).
- Cross‑team collaboration to facilitate deployment and testing of models in the production system.
- Develop and maintain large‑scale distributed training systems to support multi‑modal foundation models.
- Optimize GPU utilization for efficient model training and fine‑tuning on massive datasets.
- Develop robust monitoring and debugging tools to ensure reliability and performance of training workflows, support piloting of the LLMs and identify related issues.
- Collaborate with Engineers and Applied Scientists to investigate design approaches, prototype new LLM techniques, evaluate technical feasibility, identify and solve complex problems.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
About the team
The Shipping Delivery and Support (SDS) Tech team’s mission is to enable successful deliveries through fast and efficient support experiences for our drivers, recipients, and associates. The science team utilizes advanced scientific methods, including LLM, to support the business, improve driver support quality, and become more efficient with deliveries.
Basic Qualifications
- 3+ years of non‑internship professional software development experience
- 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 1+ years of machine learning, statistical modeling, data mining, and analytics techniques experience
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor’s degree in computer science or equivalent
- Experience in machine learning, data mining, information retrieval, statistics or natural language processing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. For more information, please visit
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted: July 28, 2025 (Updated about 8 hours ago)
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