Altro · Cefalù, Sicilia, Italia ·


Descrizione dell'offerta

We are recruiting for the position of Booking Agent to enhance the operational efficiency of our office and ensure guests receive excellent service from the booking phase to the completion of their experience at our Hotel.

Main Tasks and Responsibilities

Answering inbound calls, messages, and emails for bookings and information requests

Understanding and managing customer needs

Assigning rooms

Liaising with agencies and tour operators

Drafting contracts

Managing and monitoring rates

Ability to generate quotes and ensure the best solution for the client

Proficiency in management systems such as Simple Booking and Scrigno

Good knowledge of major OTAs (e.g., Booking.com, Expedia)

Proficiency in the Microsoft Office suite

Requirements

High school diploma or degree in hospitality or tourism management

Previous experience in the role, preferably in 4- or 5-star hotels

Flexibility in work shifts

Problem-solving abilities

Proficiency in English (knowledge of additional languages will be an advantage)

We Offer

Seasonal contract

Training, professional, and personal growth in a dynamic environment

Candidates are encouraged to review our privacy policy

and to provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Front Desk Receptionist, the ideal candidate has excellent interpersonal and communication skills. This role responds to a wide variety of guest requests by accurately assessing the guest needs and requests while adding personal recommendations and touches to achieve maximum customer satisfaction.

Main Tasks and Responsibilities

Welcome and register hotel guests

Give guests all information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the hotel

Arrange luggage to be delivered to guest room

Issue keys, explaining method of payment, upselling, maintaining balanced bank

Utilize the guest history programme to ensure maximum accuracy and recognition

Update guest special preferences such as special occasion comments, high floor requests, housekeeping preferences, dietary restrictions etc.

Handle guest inquiries and requests in person, by telephone, via email or our social media chats

Utilize the computer system in retrieving and updating room reservations

Manage the inventory and allocating rooms to incoming and future reservations

Communicate housekeeping what rooms are needed to be prioritized, or any room allocation changes

Other duties as assigned

Excellent customer service and interpersonal skills

Excellent writing and communication skills in English and Italian (knowledge of other languages is a plus)

Command of digital technologies and computer systems, ability to learn multiple computer software and accurately input information into the systems

Ability to work cohesively with co-workers both within and outside of your department

Ability to prioritize, organize and follow up

Requirements

Previous luxury hotel front desk and or reservations hospitality experience is strongly preferred

Candidates with a degree in hospitality, or similar, are preferred

We Offer

The successful candidate will receive prior training with experts of the sector

Career opportunities

Availability of company housing

Candidates are encouraged to review our privacy policy

and to provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Night Auditor, and the ideal candidate has excellent interpersonal and communication skills.

Requirements

High School Diploma or equivalent (Preferred)

Strong customer service and interpersonal skills

Knowledge and organization of the guest journey from booking to departure

Previous experience with cash handling procedures

Ability to manage check-in and check-out processes, including related cash transactions

Motivation and enthusiasm for work

Teamwork orientation

Proficiency in English and at least one additional language (French, German, or Spanish)

Problem-solving skills and a proactive approach

Availability to work shifts

We Offer

Development and training activities with industry experts

Career opportunities

A welcoming and stimulating work environment

Availability of company housing

Availability

Night shifts

Candidates are encouraged to review our privacy policy

and provide only personal data relevant to the position for which the selection is open.

We are recruiting for the position of Maître, the ideal candidate is willing to provide an authentic luxury experience to the guests of our restaurant.

Main Tasks and Responsibilities

Deliver personalized experiences to the guests of our restaurant according to our service standards

Manage and supervise restaurant staff in everyday operations according to our standards and procedures

Ensure that top quality standards of service is met

Anticipate and identify the true need of each client and handle guest complaints

Manage reservations also through online tools and encourage guests to share their best experience on social media

Other duties as assigned

Excellent organizational and planning skills

Ability to be a team-leader and supervisor, strong interpersonal skills

Excellent writing and communication skills in English and Italian (knowledge of other languages is a plus)

Command of digital technologies

Requirements

Proven professional experience in a luxury hotel within the same role

Knowledge of Italian cuisine and Italian and international wines

We Offer

The successful candidate will receive prior training with experts of the sector

Seasonal contract

Career opportunities

Availability of company housing

Candidates are encouraged to review our privacy policy

and to provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Chef de Rang. The ideal candidate is willing to provide an authentic luxury experience to the guests of our restaurant.

Main Tasks and Responsibilities

Deliver personalized experiences to the guests of our restaurant according to our service standards

Ensure that top quality standards of service is met

Anticipate and identify the true need of each client and handle guest complaints

Encourage guests to share their best experience on social media

Other duties as assigned

Excellent organizational and planning skills

Strong interpersonal skills

Excellent writing and communication skills in English and Italian (knowledge of other languages is a plus)

Requirements

Proven professional experience in working in Food & Beverage in a luxury hotel is strongly preferred

Knowledge of Italian cuisine and Italian and international wines

We Offer

The successful candidate will receive prior training with experts of the sector

Seasonal contract according to the C.C.N.L. Tourism Sector

Career opportunities

Availability of company housing

Candidates are encouraged to review our privacy policy

and to provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Chef de Partie for our gourmet restaurant Cala Luna, recommended by the Michelin Guide. The ideal candidate possesses talent and passion for delivering the highest culinary standards, ensuring that the gastronomic offering is at the heart of our guests’ experience.

Main Tasks and Responsibilities

Prepare dishes according to customer orders, following production requirements.

Adhere to the service standards, quality, procedures, and policies of Hotel Le Calette.

Ensure compliance with hygiene, health, and safety regulations.

Collaborate daily with other team members to guarantee flawless execution of the final product.

Proper use and cleaning of all kitchen tools and equipment.

Share ideas, opinions, and suggestions to improve the work environment.

Skills

Culinary skills.

Attention to detail and a strong work ethic.

Ability to work harmoniously with colleagues and supervisors.

Requirements

Previous experience in the same role, preferably in luxury restaurants.

Knowledge of Italian, basics of Italian cuisine, and local products.

We Offer

Development and training activities with industry experts.

Seasonal contract.

Career opportunities.

Candidates are encouraged to review our privacy policy

and provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Commis Chef for our gourmet restaurant Cala Luna, recommended by the Michelin Guide. The ideal candidate possesses talent and passion for delivering the highest culinary standards, ensuring that the gastronomic offering is at the heart of our guests’ experience.

Main Tasks and Responsibilities

Prepare dishes according to customer orders, following production requirements

Adhere to the service standards, quality, procedures, and policies of Hotel Le Calette

Ensure compliance with hygiene, health, and safety regulations

Collaborate daily with other team members to guarantee flawless execution of the final product

Proper use and cleaning of all kitchen tools and equipment

Share ideas, opinions, and suggestions to improve the work environment

Skills

Culinary skills

Attention to detail and a strong work ethic

Ability to work harmoniously with colleagues and supervisors

Requirements

Previous experience in the same role, preferably in luxury restaurants

Knowledge of Italian

Understanding of the basics of Italian cuisine and local products

Commitment to personal development

We Offer

Development and training activities with industry experts

Career opportunities

Candidates are encouraged to review our privacy policy

and provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Intern Assistant Chef for the restaurants of Hotel Le Calette. The ideal candidate possesses talent and passion for assisting the commis chef and delivering the highest culinary standards, ensuring that the gastronomic offering is at the heart of our guests’ experience.

Main Tasks and Responsibilities

Prepare dishes according to customer orders, following production requirements

Adhere to the service standards, quality, procedures, and policies of Hotel Le Calette

Ensure compliance with hygiene, health, and safety regulations

Collaborate daily with other team members to guarantee flawless execution of the final product

Proper use and cleaning of all kitchen tools and equipment

Share ideas, opinions, and suggestions to improve the work environment

Skills

Culinary skills

Attention to detail and a strong work ethic

Ability to work harmoniously with colleagues and supervisors

Requirements

Previous experience in the same role

Knowledge of Italian

Understanding of the basics of Italian cuisine and local products

Commitment to personal development

We Offer

Development and training activities with industry experts

Career opportunities

Availability of company housing

Employment Type: Full-time Work Schedule

Shifts

Candidates are encouraged to review our privacy policy

and provide only personal data relevant to the position for which the selection process is being conducted.

We are recruiting for the position of Pastry Chef for our gourmet restaurant Cala Luna, recommended by the Michelin Guide.The ideal candidate has talent and passion for delivering the highest standards in classic Sicilian pastry preparations.

Main Tasks and Responsibilities

Expertise in pastry preparation (both fresh and baked goods) and the use of related equipment

Ensure compliance with hygiene, health, and safety regulations

Collaborate daily with other team members to guarantee flawless execution of the final product

Proper use and cleaning of all kitchen tools and equipment

Share ideas, opinions, and suggestions to improve the work environment

Skills

Technical expertise

Proficiency in using pastry equipment

Attention to detail and a strong work ethic

Ability to work harmoniously with colleagues and supervisors

Requirements

Previous experience in the same role

Knowledge of the fundamentals

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