Luxury Hospitality Guest Experience Roles (Italy)

We are seeking talented hospitality professionals to join a world‑class luxury hospitality destination in Milan, Italy . This is a unique opportunity to be part of a premium, guest‑facing team dedicated to delivering refined, intuitive, and memorable experiences to high‑profile and VIP guests.

We welcome candidates with experience in high‑end service environments , including but not limited to butler service, barista roles, guest relations, concierge, and front‑of‑house operations .

As a key member of the front‑of‑house team, you will play an essential role in creating seamless guest journeys—from arrival to departure—ensuring that every interaction reflects the highest standards of elegance, professionalism, and discretion.

Key Responsibilities

• Welcome and host VIP guests with warmth, confidence, and a polished professional presence.
• Provide personalized guest support, including seating, beverage service, and tailored assistance.
• Assist with guest documentation, reservations, and itinerary coordination with strong attention to detail.
• Support guests with their personal belongings and ensure comfort at every touchpoint.
• Coordinate closely with internal teams to maintain an exceptional service environment.
• Anticipate guest needs and deliver proactive, thoughtful service that enhances the luxury experience.
• Manage guest feedback and resolve concerns with professionalism, tact, and discretion.
• Participate in special events, exhibitions, and hospitality activations as required.
• Maintain impeccable grooming standards aligned with the brand’s visual and service identity.
• Follow all safety, compliance, and operational procedures in line with internal guidelines.

Qualifications & Experience

• Bachelor’s degree or relevant professional certification.
• Legal authorization to work in Italy .
• Minimum of 2 years’ experience in luxury hospitality or premium guest services.
• Fluent in English ; additional languages (Italian and/or European languages) are highly desirable.
• Strong interpersonal communication, confidence, and professional presentation.
• Comfortable using MS Office and basic digital systems.

What We Look For

• A genuine passion for delivering exceptional service.
• Polished presence and confidence when working in VIP environments.
• Strong adaptability, teamwork, and a warm, guest‑centric attitude.
• High levels of discretion and respect for guest privacy.
• Commitment to excellence, consistency, and attention to detail.