Localization Program Manager, Enterprise Accounts

Localization Program Manager, Enterprise Accounts

We are looking for a Localization Program Manager for a fixed‑term position covering a leave of absence. The role will lead the design and execution of tailored operational strategies for our Enterprise clients, ensuring the successful delivery of large‑scale localization programs that meet contractual, process and technology requirements.

About Translated

Translated is a leading company in AI‑enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology, the largest network of vetted, native‑speaking professional translators, and top‑ranked AI‑enabled text, audio, and video translation tools. By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

Key Responsibilities

• Oversee projects and activities for a specific client, ensuring adherence to contractual, process, and technology requirements. Maintain client‑specific Program Plan and Asana project, tracking backlog of all activities, including technical aspects.
• Collaborate with Account Managers to define service offerings, program goals and ensure customer satisfaction with the quality of service and support provided by the team.
• Collaborate with Product Managers during the definition of integration requirements and throughout the development and implementation, acting as the first technical point of contact for customers.
• Collaborate with Quality Managers and Project Managers during the definition of management processes, ensuring smooth collaboration and communication between teams, balancing their needs and aligning with the overall program plan.
• Attend all client meetings, including technical ones, ensuring agreed processes and workflows are followed and clients receive proper support.
• Develop strong relationships with customers and serve as the single point of contact for both clients and Account Managers on overall operational aspects of the program.
• Monitor key financial metrics to ensure revenue and profitability aligns with or surpasses targets, making data‑driven decisions for improvement.

Requirements

• 5+ years of previous experience in localization in one of these roles: Program Manager, Technical Program Manager, Project Manager.
• Demonstrated history of being a self‑driven, motivated, and outcome‑oriented professional who actively seeks ownership and accountability. Comfortable navigating in an environment with ambiguity and fluidity.
• Exhibits excellent communication skills, both written and verbal, delivering information in a concise, fact‑based, and informative manner. Capable of simplifying complex information.
• Boasts outstanding organizational skills, excelling in prioritization and managing competing demands. Enthusiastic about achieving excellence and maintaining a sharp focus on detail.
• Proven localization and internationalization knowledge, including proficiency in localization processes and technology.
• Thrives in a highly collaborative work environment, contributing to a culture of teamwork and shared success.
• Experience in people management is a plus.

Benefits and Perks

At Translated, we see our people as athletes, and Pi Campus as the place where they can reach their full potential — a vibrant environment that fosters continuous growth of mind, body, and spirit, while nurturing and supporting their personal and professional development every day. We offer fully equipped kitchens and spaces designed for relaxation and socializing. After work, you can join fun after‑work gatherings to unwind and enjoy time with colleagues. For the physical and mental well‑being, we offer massages, a swimming pool, sauna, sports activities, a confidential psychological support service, a Support Fund and legal advice. We organize immersive company retreats — unique experiences designed to strengthen team bonds and celebrate achievements together.

Learn more about our company:

Diversity statement

At Translated, we proudly embrace and celebrate each individual's unique qualities regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal‑opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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