Local Specialist - Sardinia

The role

As a Local Specialist, you will be the key point of contact for delivering exceptional on-the-ground support to clients staying in villas across Sardinia. Our local teams are a fundamental part of our service. Equipped with a passion for our destinations, and unrivalled local knowledge, you will know the ins-and-outs of your region(s) like the back of your hand. You will use your love for your destination(s) to help our clients plan for their stays and ensure the smooth running of the itineraries on the ground, surprising them with thoughtful touches throughout. Much of your time will be in direct touch with our clients guiding them in their plans and assisting them on the ground whilst working alongside property owners, villa staff, suppliers. An important aspect of your role is ensuring quality across our properties and cultivating a network of specialist suppliers capable of providing our clients with access to our destinations that other operators just can’t match.

Please note this is a seasonal role lasting approximately 7 months and you will be required to travel across various parts of Sardinia.

Key Responsibilities

Client Support

• Meet clients on arrival at the relevant property for a full check-in according to TTT procedures.
• Meet clients when required and throughout their stay to answer calls and messages, and to resolve situations promptly and in the interests of TTT.
• Using TTT’s preferred suppliers, organise local activities, services and experiences for clients during and in advance of their stay, where needed.
• Liaise with and support the in‑villa team (property owner/caretaker/in‑villa chef/cleaner etc.) regarding arrivals and clients providing them with training where necessary about TTT and client expectations.
• Liaise with local providers to ensure that services booked are organised seamlessly.
• In some cases, arranging client calls in advance of their stays to discuss and fine‑tune their itinerary, including suggesting experiences and services, making local bookings and organising special events.
• Ensure that each arrival receives a welcome gift and toiletries and other indispensable items are available.
• Providing all the support and information needed in the resolution of problems.
• Where needed, providing cover for team members on their days off.

Seasonal preparation and quality audits

• Having an encyclopaedic knowledge of all The Thinking Traveller’s properties in your designated area, in particular, establishing and maintaining good working relationships with the owners (and their staff) and ensuring that communication with them is always smooth and diplomatic.
• Where required, and after training, conduct audits before, during and after the season to identify areas for improvement and ensure quality.
• Prior to each client arrival, ensure the relevant property is fully‑functioning and prepared for clients by liaising with the property owner/caretakers and/or visiting the Property before the arrival of the clients.
• Supported by the Properties Team and your manager, ensure that all the information on TTT’s website, House Guides and internal documents is accurate, clearly explained and up to date
• Report any defects and/or concerns relating to any of the checks described in this clause to Properties as soon as made aware.

Client relations

• Report any major issues raised or property damages and assist investigating the cause and relevant repair or replacement costs, keeping your Manager informed and following up to ensure resolution, to the clients’ satisfaction.
• Assist line manager and Client Relations team (where needed) in post‑holiday client service issues, or post‑holiday issue resolution where necessary.

Marketing & Sales

• Assisting with marketing initiatives as required by the business, taking an active role in sharing your expertise with the team through regular updates, training and assisting in training trips to the destination.
• Support TTT’s marketing activities such as hosted press trips for the international media or influencers, PR trips, occasionally helping with the planning and execution of press trips (journalists visiting and/or staying in The Thinking Traveller’s villas).

Property sourcing and portfolio development

• Support the Properties Team with coordinating and assisting in photography shoots.
• Keep the Properties Team up to date with any changes to the properties and ensure that the quality standards are defined and continue to meet the TTT standard.
• Advise the Senior Local Manager if any information changes in relation to services or information for the villa on the website, villa services tables so they can be updated accordingly

Your skills and experience

• Language Skills : Fluent in English and Italian; additional European language(s) are an advantage.
• Local Knowledge : Strong familiarity with the Sardinia (preferably a resident), including its geography, logistics, and cultural offerings.
• A confident and articulate communicator with a love of travel.
• Customer‑Oriented : A passion for exceeding client expectations and creating thoughtful experiences.
• Communication : Friendly and professional manner in person and over the phone, with fantastic listening skills.
• Organizational Skills : Strong multitasking abilities, attention to detail, and ability to manage multiple bookings and requests simultaneously.
• Problem‑Solving : A proactive approach to resolving client and operational challenges.
• Driving Licence : Own a driving licence and a vehicle.
• Team player: Able to work on your own initiative and as part of a team.
• Excellent writing skills to compose emails, guides and letters to excite and inspire our clients.
• Computer literate: Microsoft Outlook, Word, Excel, etc. Experience using client data systems an advantage.
• An agile ability to adapt to new processes and procedures within a dynamic environment.
• Previous experience in hospitality, travel, or luxury customer service.
• Experience working with high‑end clients or villa management.
• Knowledge of local culture, logistics, and villa management.
• Passion for exceeding client expectations in a luxury travel setting.
• Availability to work on weekends, as well as flexibility within working hours.

What we can offer you

• The opportunity to work on one of the most beautiful areas of the Mediterranean, with a dynamic and supportive team.
• Training and professional development in luxury travel and villa operations.
• A chance to develop meaningful relationships with clients and local partners.
• Opportunity to shape and showcase the unique character of your destination.
• Competitive salary and benefits, tailored to the unique demands of the role.

Our Commitment to Equity, Diversity and Inclusion

At The Thinking Traveller, we value and prioritise diversity and inclusion within our workplace, recognising the importance of ongoing improvement in this area. Our goal is to cultivate a thoughtful culture where every individual feels genuinely appreciated, respected, and included.

We firmly believe that by attracting a diverse group of talented individuals, we can benefit from a wide range of perspectives, experiences, and ideas. This diverse tapestry of Thinkers enables us to deliver exceptional results to our esteemed clients. We welcome applicants from all backgrounds, irrespective of race, ethnicity, gender, sexual orientation, religion, age, or disability.

If you are considering joining our team, we encourage you to apply and inform us if any adjustments are required during our recruitment processes. Your unique perspective and potential contributions are valued, as we strive to create an environment that is inclusive and supportive to all.

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