Local Retail Manager

Tenuta Toscana

is searching for a

LOCAL RETAIL MANAGER

Tenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Local Retail Manager responsible for sourcing and purchasing quality, high end merchandise across a variety of product categories. These categories may include golf, athleisure, logo apparel and accessories for men, women and children, gifts, home products, and more for the retail store.

Main duties and responsibilities

• Utilize the open to buy system, Management One, to properly manage inventory & purchasing.
• Execute & oversee purchases including vendor communications, new account setup, logo instructions, purchase orders & order tracking.
• Complete purchases & update all business model components accurately in a timely manner.
• Collaborate with Director of Retail on custom product development & ensure all branding guidelines are adhered to for retail & marketing swag.
• Monitor & manage the receipt flow of PO’s through On-Order maintenance & regular status updates.
• Work closely with accounting to develop & maintain proper SOPs for processing invoices, inventory control & AP reconciliation.
• Attend all required trade shows (number varies per year).
• Assist with sourcing & purchasing of staff uniforms, event swag & other miscellaneous projects as requested.
• Update & maintain all vendor contact information.
• Conduct monthly physical inventories for retail, & quarterly for swag stock.
• Maintain shrink parameters for retail & swag inventory.
• Monitor the sell through of best sellers & core items. Fill in as needed to maintain proper inventory levels.
• Responsible for receiving retail merchandise in the POS system in adherence to company standards & guidelines pertaining to category & SKU assignment, pricing & descriptions.
• Ensure adherence to policies for employee purchases.
• Work with accounting department to reconcile all receipts & outstanding issues.
• Ensure the store is always pristinely merchandised with frequent floor rotations & new product placed on the floor in a timely manner according to Buying Plan timelines & any special events or VIPs on property.
• Monitor & drive sales to meet monthly revenue budgets through building member relationships & maintaining knowledge of brands in the store & current fashion trends.
• Incorporate trunk shows, demo days & other promotions to expand the retail offering for members & increase revenues.
• Assist & service members & their guests with all retail purchases, returns & special orders ensuring proper procedures are followed for all transactions including markdowns & employee discounts.
• Ensure company packaging standards are upheld & implement special touches like gift wrapping & thank-you notes.
• Maintain a member database with retail specific information for personal buying such as brand preferences & sizes.
• Develop & implement retail SOP’s unique to the club operation & logistics using DLC standards as a baseline.
• Recruit & train retail staff.
• Oversee scheduling of retail staff to optimize & ensure adequate shop floor coverage.
• Provide continuous product knowledge & customer service training.
• Develop & implement staff incentives for quality work & meeting sales parameters.
• Collaborate with Retail Operations Manager to identify & develop Managers in Training.
• Assist with any other duties as assigned by Director of Golf/Head Professional.
• Assist golf and events staff with various projects & tournament preparation.

Requirements

• One (1) to three (3) years of retail experience in a supervisory role.
• Previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment preferred.
• Experience with Point of Sales Systems (Jonas or TEI preferred).
• Knowledge of Excel and other Microsoft Office applications.
• Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
• Extraordinary attention to detail, quality, and service.
• Ability to sell and create rapport with customers
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English;
  additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
• Meals provided both during working hours and on days off
• Uniforms and laundry service provided
• Ongoing training to enhance personal and professional development
• Discounts on dining, wellness, and sports activities available at the resort and estate

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.