Litigation Lawyer (Milan) for Airline Passengers Claims

Overview

AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. We launched a new service for baggage claims for lost, delayed, and/or destroyed luggage. We are present in the EU, UK, and other international markets, focusing on protecting air passenger rights globally.

We have successfully processed over 500,000 claims for clients from 221 countries, with a 4.7-star rating from 25,850+ reviews. We operate in 21 languages, with 9 more forthcoming this year, and aim to reach 1 million claims by the end of 2026. We are an ambitious and fast-growing startup with a clear vision for international expansion.

Please note: This role requires a valid Attorney at Law license and authorization to practise law by the Regulation Authority in Italy.

Interested candidates should attach a simple Word file describing experience in airline passenger claims under EU261 / 2004 or baggage claims under the Montreal Convention, in English.

Role

Litigation Lawyer specializing in consumer flight claims (typically via small claims procedure) to lead in-court collections. Role may involve owning or helping to open a boutique law firm in Italy. Pre-court collections are managed by a team of paralegals. You will file batches of court cases to recover compensation, reimbursement of Out-of-Pocket Expenses (OPE), and/or ticket refunds.

AirAdvisor currently handles three types of airline claims:

• EU261 compensation for flight delays, cancellations, and denied boarding
• Montreal Convention claims: lost, delayed, and/or destroyed luggage

If a court decision is unjust, the candidate may pursue appeals or, where feasible, advocate for legislative changes. There may be PR opportunities related to court victories and key legal issues.

This is an excellent opportunity for high performers who can self-perform, have strong litigation experience, and are passionate about advocating consumer rights in the airline industry.

The candidate must be free from conflicts of interest and be free to litigate against different airlines.

Requirements

• A valid Attorney at Law license in Italy and professional liability insurance.
• A law degree from an accredited institution.
• Experience with small claims, consumer rights, or aviation law is a plus, but not required.
• Knowledge of relevant consumer protection laws and aviation regulations is a plus, but not required.
• Proven track record of success in in-court collection.
• Strong analytical and problem-solving skills to assess case merits, conduct legal research, and develop effective legal strategies.
• Ability to manage a caseload, prioritize tasks, meet deadlines, and track statute of limitations.
• Experience in automating and standardizing claims management processes to scale up quickly.

Responsibilities

• Act as the legal representative of AirAdvisor in Italy, handling all legal matters and claims within the jurisdiction.
• If feasible, assist in establishing a law firm in Italy, including corporate structuring and registering in-country foreign legal counsel where applicable.
• Pre-court collections and out-of-court settlements.
• Prepare and file batches of approximately 200+ new claims monthly in Italian courts against various airlines for: (a) Compensation under EU Regulation 261/2004 and/or Turkish SHY Regulation for delays, cancellations, and denied boarding; (b) Reimbursement of out-of-pocket expenses under EU261/2004 and/or Montreal Convention; (c) Ticket refunds under applicable legal frameworks; (d) Handle baggage-related claims under the Montreal and/or Warsaw Conventions.
• Respond to airline defenses, lead enforcement of court judgments, and coordinate with enforcement authorities when necessary.
• Engage in court-led settlement negotiations and, where applicable, represent AirAdvisor’s interests in favorable in-court settlements.
• Maintain complete and accurate legal case files, ensuring compliance with Italian legal ethics, data protection, and professional standards.
• Conduct thorough legal research and comparative analysis to compile best practices for managing recurring issues in airline and consumer rights litigation.
• Stay informed about developments in consumer protection law, aviation regulations, EU regulations, and judicial precedents.
• Pursue legal remedies, including appeals, and advocate for legislative changes if feasible.
• Support optimization and automation of claims management workflows using legal technology, including AI-based tools.
• Identify and propose new civil claims opportunities under Italian law with low-value, high-volume potential (e.g., banking disputes, labor law-related claims, etc.).
• Conduct cross-jurisdictional legal research across EU and UK markets to identify precedents and practices applicable in Italy for complex scenarios.
• Represent AirAdvisor in local media and coordinate with the PR Manager to leverage landmark rulings for public awareness. Review content as needed to help build local trust and authority.
• Advocate for passenger and consumer rights within the airline and travel industry, promoting fair treatment and legal protection.

Soft skills

• Professional, ambitious, open to testing new AI optimization solutions and new approaches to the claims management process.
• Self-aware, honest, and able to take responsibility for mistakes while driving continuous improvement.
• Result-oriented with the ability to manage multiple projects and deliver fast impact.
• Excellent communication skills to articulate complex ideas clearly and concisely.
• Independent and able to work without constant supervision.
• Devotion to making a significant impact on customer satisfaction, with willingness to go above and beyond.

We offer

• Remote-first culture with flexible start and end times; time-tracking to adjust daily schedule.
• Paid time off and public holidays for work-life balance.
• Annual pay reviews and performance-based bonuses.
• Professional growth opportunities in global expansion and new market entry.
• Dynamic work environment and opportunities to learn new applications of your skills.
• Supportive team culture; international team across 11 countries.

Job Type

Indefinite-term Service Agreement or a B2B Contract.

Application Process

If you’re ready to take on a high-impact role in a fast-growing company, apply now. Our recruitment process includes an HR interview and a final interview with the CEO to discuss functional experience, achievements, and technical skills.

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