Learning & Development Intern

At Fortidia we believe that talent, expertise, empathy and ambition drive our success. We base hiring decisions solely on candidate experience and skills. We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan offices we are searching for a proactive and creative Learning & Development Intern to join our Global Team. In this role, you will be at the heart of our mission to scale excellence across our global franchise network. You will provide operational and strategic support to the Global L&D team, helping to design and execute structured programs that drive performance for our Franchise Partners and Master Licensees worldwide.

Your Mission

You will be a key player in three core areas:

• E-Learning Management: Managing the platform that enables us to reach our global network.
• Global Instructional Design: Supporting the design of training activities at a global level.
• Measurement & Analytics: Tracking and analyzing L&D performance indicators (KPIs) to ensure real business impact.

What You Will Do

Working closely with the L&D Managers and Instructional Designer ("black belt" of our LMS), you will:

• Program Coordination: Support the rollout of the "Center Programs" and other network-wide initiatives, ensuring milestones are met.
• Content & Design: Assist in creating engaging materials—from live workshop presentations to on-demand e-learning modules—using Articulate 360.
• LMS Administration: Help manage our Learning Management System, ensuring content is updated and engaging, while learning the "inside perspective" of a digital learning tool.
• Data & Analytics: Handle databases, extract information, and support the tracking of KPIs to monitor impact.
• Cross-Functional Collaboration: Coordinate with Sales, Marketing, and Operations and IT to gather content and ensure training alignment.
• Event Support: Help organize network engagement programs, including committees and conferences.

What You Will Learn

• The End-to-End Training Process of an international, fast-growing company.
• Advanced use of Instructional Design authoring tools.
• The complexity of Data Management and data migration within a global L&D function.
• How to correlate training initiatives with business KPIs (Sales, Marketing, Operations).

Who You Are

• A Content Creator: You have an eye for design and can explain complex concepts simply.
• A Tech-Savvy Learner: You are an "educational enthusiast" comfortable with digital tools and curious about LMS platforms.
• A Project Coordinator: Organized, detail-oriented, and able to manage multiple tasks.
• Business Minded: You are curious about how businesses grow and want to see the direct impact of your work.
• A Communicator: Energetic, motivated, and comfortable interacting with diverse stakeholders.

Requirements

• Education: Currently enrolled in or recently graduated in HR, Education, Business Management, Communication, or related fields.
• Languages: Advanced English and Italian are mandatory (written and spoken).
• Software: Strong command of Excel (data analysis) and PowerPoint (storytelling/design).
• Mindset: Ability to work in a fast-paced, "hands-on" environment.
• Collaborative spirit, with appreciation of diverse perspectives
• Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions

What We Offer:

• A vibrant international environment in a continuously growing company, with many professional and personal development opportunities
• Extensive training and development opportunities within the group
• A multicultural organizational structure and team.

This internship offers a 360-degree view of corporate training. You will move beyond theory to work on real-world projects, developing a strategic mindset while maintaining the "hands-on" ability to run global programs.

About Fortidia

Fortidia is the brand identity of MBE Worldwide S.p.A. - a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.

For more information, visit the Fortidia Group websites:

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