L2/l3 support - onsite porcia / susegana

L2/L3 SUPPORT - ONSITE PORCIA / SUSEGANA

Responsibility of / Expectations from the Role

• Act as the onsite Manufacturing SME / shop‑floor walker, owning day‑to‑day MES support at the plant.
• Provide hands‑on L2/L3 support during Testing, Validation, and Go‑Live, ensuring minimal production disruption.
• Support shop‑floor deployment and stabilization of MES / .NET / Java applications.
• Diagnose and resolve production issues across UI, workflows, integrations, equipment interfaces, and databases.
• Work closely with plant users, IT/OT teams, and offshore AMS teams to ensure fast issue resolution.
• Validate MES workflows, business rules, and integrations against real manufacturing processes.
• Identify process improvement opportunities and recommend MES enhancements based on shop‑floor observations.

Skills

• Hands‑on experience supporting MES / Manufacturing / Digital applications in production‑critical plant environments.
• Strong ability to stabilize, support, and improve high‑availability manufacturing systems during live production.
• Primary technical skills: C# / .NET or Java (JSF, Spring Boot) with hands‑on experience supporting or enhancing enterprise applications.
• Good understanding of manufacturing workflows, MES integrations, and shop‑floor operations, including ERP and equipment interfaces.
• Strong communication and stakeholder management skills, with confidence to work directly with plant users as an onsite SME.