KPMG Open Platform | AMS ServiceNow Analyst

Overview

The chance to build a better future is right in front of you

Do Work That Matters - Your role and responsibilities

Do you want a job that truly makes an impact? At KPMG you’ll have the opportunity to support clients, society, and your colleagues in tackling and solving today’s most pressing and complex challenges.

KPMG Open Platform is our new innovative hub based in Naples, created to design service models and technology-driven solutions for enterprises and public sector organizations. Our areas of expertise include Cyber Security, Program Management for major public-sector transformation projects, Application Maintenance, and Managed Services.

By joining the AMS ServiceNow Team, you will work on application maintenance and continuous development of the ServiceNow platform, ensuring business continuity and operational efficiency. You will collaborate closely with experienced colleagues, focusing on optimizing existing systems and implementing new features aligned with client needs.

In particular, you will:

• Manage corrective and evolutionary maintenance of the ServiceNow platform, with a strong focus on ITSM (Incident, Problem, Change Management) and CMDB modules.
• Develop and configure new applications, modules, and workflows on ServiceNow, tailored to client requirements.
• Enhance existing solutions with a continuous improvement mindset, introducing both technical and functional upgrades.
• Provide ongoing operational support to users, managing tickets and requests according to ITIL best practices.
• Monitor platform performance, prepare reports, and propose recommendations to drive continuous improvement.

You will have the chance to grow professionally and face stimulating challenges, working on projects that help our prestigious clients maintain business continuity while introducing digital innovations to support their transformation journeys.

Come As You Are – Your skills and strengths

This opportunity is perfect for you if:

• You have solid experience in the management, maintenance, and continuous development of ServiceNow platforms.
• You have in-depth knowledge of key ServiceNow modules (ITSM, ITOM, HRSD) and know how to integrate them into complex business processes.
• You work independently in addressing technical and functional issues, applying a structured approach to troubleshooting and continuous improvement.
• You have good command of English, ideally reinforced by study or work experience in international environments.

Your Future With Us – What you’ll find at KPMG Open Platform

• An inclusive, fair workplace that respects, encourages, and values diversity.
• A stimulating and dynamic environment that fosters creativity and teamwork.
• Hybrid work arrangements to promote a healthy work–life balance.
• Advanced training and development programs to stay up to date.
• An international mindset and innovative projects.
• Initiatives focused on physical and mental well-being.
• A company committed to making a positive social and local impact.

Together for Better – Our values and commitments

Leadership, teamwork, respect for individuality, continuous learning, transparency, community engagement, and integrity: these are the KPMG Values that create an open environment for sharing ideas and knowledge, allowing our professionals to realize their full potential.

Thanks to our commitment to an inclusive workplace, our Network complies with ISO 30415 standards on Diversity and Inclusion Management Systems, as well as UNI PdR 125, related to gender equality. In our Impact Plan – bit.ly/OurImpactPlanKPMG – you can find a summary of all the concrete initiatives we are pursuing in the areas of Environmental, Social, and Governance (ESG).

Join us!

Your personal data will be processed in full compliance with Regulation (EU) no. 679/2016 (General Data Protection Regulation – “GDPR”) and subsequent amendments. For more information, please read KPMG’s privacy policy.

KPMG Open Platform S.r.l. SB guarantees equal opportunities.

Overview (English)

The chance to build a better future is right in front of you

Do Work That Matters – Your role and responsibilities

Do you want a job that truly makes an impact? At KPMG you’ll have the opportunity to support clients, society, and your colleagues in tackling and solving today’s most pressing and complex challenges.

KPMG Open Platform is our new innovative hub based in Naples, created to design service models and technology-driven solutions for enterprises and public sector organizations. Our areas of expertise include Cyber Security, Program Management for major public-sector transformation projects, Application Maintenance, and Managed Services.

By joining the AMS ServiceNow Team, you will work on application maintenance and continuous development of the ServiceNow platform, ensuring business continuity and operational efficiency. You will collaborate closely with experienced colleagues, focusing on optimizing existing systems and implementing new features aligned with client needs.

In particular, you will:

• Manage corrective and evolutionary maintenance of the ServiceNow platform, with a strong focus on ITSM (Incident, Problem, Change Management) and CMDB modules.
• Develop and configure new applications, modules, and workflows on ServiceNow, tailored to client requirements.
• Enhance existing solutions with a continuous improvement mindset, introducing both technical and functional upgrades.
• Provide ongoing operational support to users, managing tickets and requests according to ITIL best practices.
• Monitor platform performance, prepare reports, and propose recommendations to drive continuous improvement.

You will have the chance to grow professionally and face stimulating challenges, working on projects that help our prestigious clients maintain business continuity while introducing digital innovations to support their transformation journeys.

Come As You Are – Your skills and strengths

This opportunity is perfect for you if:

• You have solid experience in the management, maintenance, and continuous development of ServiceNow platforms.
• You have in-depth knowledge of key ServiceNow modules (ITSM, ITOM, HRSD) and know how to integrate them into complex business processes.
• You work independently in addressing technical and functional issues, applying a structured approach to troubleshooting and continuous improvement.
• You have good command of English, ideally reinforced by study or work experience in international environments.

Your Future With Us – What you’ll find at KPMG Open Platform

• An inclusive, fair workplace that respects, encourages, and values diversity.
• A stimulating and dynamic environment that fosters creativity and teamwork.
• Hybrid work arrangements to promote a healthy work–life balance.
• Advanced training and development programs to stay up to date.
• An international mindset and innovative projects.
• Initiatives focused on physical and mental well-being.
• A company committed to making a positive social and local impact.

Together for Better – Our values and commitments

Leadership, teamwork, respect for individuality, continuous learning, transparency, community engagement, and integrity: these are the KPMG Values that create an open environment for sharing ideas and knowledge, allowing our professionals to realize their full potential.

Thanks to our commitment to an inclusive workplace, our Network complies with ISO 30415 standards on Diversity and Inclusion Management Systems, as well as UNI PdR 125, related to gender equality. In our Impact Plan – bit.ly/OurImpactPlanKPMG – you can find a summary of all the concrete initiatives we are pursuing in the areas of Environmental, Social, and Governance (ESG).

Join us!

Your personal data will be processed in full compliance with Regulation (EU) no. 679/2016 (General Data Protection Regulation – “GDPR”) and subsequent amendments. For more information, please read KPMG’s privacy policy.

KPMG Open Platform S.r.l. SB guarantees equal opportunities.