Key Account Manager - Retail (Permanent)

PLEASE READ BEFORE APPLYING. Valid driver license required. This role is located in Milan. Fluent English and Italian level is required for this role. Solid experience in FMCG Retail relationship management is required.

YOUR MISSION

Build strong partnerships with major retailers to drive growth, reduce competition, launch new products, and collaborate on CSR, supply chain, digital, and upselling initiatives. Engage retailers to strengthen controls, prevent losses, improve audits, reduce misuse, and identify new reuse‑based revenue while minimizing outstanding payments. Build and maintain senior‑level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition. Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner. Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance. Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues. Lead cross‑functional teams and provide guidance to field‑based representatives, ensuring alignment with account goals and company objectives.

WHAT WE ARE LOOKING FOR

• 2 – 5 years experience in Customer Service, Supply Chain / Logistics management
• Solid experience in FMCG Retail relationship management
• Worked with financial measures and KPIs
• Excellent communication and interpersonal skills
• Ability to influence retailer customers to control CHEP equipment based on CHEP value proposition
• Effective time management with ability to deliver results from field with limited supervision
• Analytical, with the ability to solve problems using data
• Structured and disciplined individual who is comfortable with detail and can work well under pressure
• Computer skills with emphasis on Microsoft Excel, PowerPoint, Salesforce

BENEFITS

• Attractive salary plus annual bonus based on performance
• Company car
• Lunch voucher
• Flexible working in a hybrid model
• Opportunity to take part in the Brambles share programme
• Monthly webinars around technology, supply chain, mental health, etc.
• Referral bonus for sharing the best talent around you
• Personal growth plan with a focus on training and coaching
• Place within an international organization where there is a family‑business atmosphere