Key Account Manager (Retail)

Scalapay · Milano, Lombardia, Italia · · 70€ - 90€

Descrizione dell'offerta

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.

Being only 3 years old didn’t stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values : #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it.

THE MISSION :

We’re looking for a driven Key Account Manager (KAM) to build lasting relationships with our retail partners in Italy. You’ll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success.

What You’ll Do :

  • Strengthen partnerships through sales calls, business reviews, and ongoing support;
  • Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.g., Affiliation, Media Packages);
  • Collaborate with the Sales Team to support the growth of our brands. Yes, this means some hunting with them;
  • Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns;
  • Analyze data to uncover opportunities and create tailored sales presentations;
  • Develop case studies and share best practices to scale account management efforts;
  • Experiment with new strategies to drive revenue growth and provide weekly forecasts;
  • Advocate for your merchants internally to enhance products and services;
  • Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends.

Who you are :

  • Proven sales and negotiation expertise with a knack for growing partnerships;
  • Strong business acumen and ability to upsell / cross-sell;
  • Experience following structured sales processes with KPIs and measurable results;
  • Data-driven, proactive, and organized approach;
  • 5+ years in account management or business consulting, ideally in e-commerce;
  • Fluent in Italian and English; willing to travel up to 30%.

    • EXPECTED OUTCOMES :

  • Meet or exceed the target every quarter;
  • Become a fundamental part of the Italian team and help the company grow;
  • Strengthen Scalapay's position in the Country;
  • Make Scalapay number 1 priority for the top 30 merchants in Italy;
  • Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership.

    • WHY YOU SHOULD JOIN SCALAPAY :

  • Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between 65’000€ and 75’000;
  • International environment with significant challenges to be met every day;
  • Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;
  • Personalized support to accelerate your professional growth and take ownership of the products you deliver : we want to help you grow!

    • HIRING PROCESS :

  • Initial Chat : A brief conversation with our Talent Acquisition team;
  • Hiring Manager Interview : A deep dive into your experience and motivation for the role;
  • Case Study : A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office;
  • Final Chat with Simone (CEO) : An opportunity to discuss Scalapay’s values and assess cultural alignment.

    • Super Pro tip : we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

    We believe in the power of diversity : Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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