Key Account Manager, Italy

Job Title: Key Account Manager

Location: Milan, Italy (Hybrid)

Department: Commercial & Client Success

Reports to: Head of Sales

About Livo

Livo is reshaping the way healthcare organizations attract, onboard, and engage talent. By combining advanced technology with deep industry expertise, we help hospitals and clinics solve one of their biggest challenges: workforce shortages. Our platform centralizes shift management, improves operational efficiency, and enhances both the patient and professional experience.

As we continue to expand in Italy and across Europe, we are looking for motivated and dynamic individuals who want to grow with us and make a real impact on the healthcare sector.

About the job

The Key Account Manager (KAM) will be the dedicated point of contact for Livo’s clients, playing a crucial role in ensuring a smooth onboarding experience and providing ongoing, day-to-day support. This position requires someone with a strong blend of relational skills, problem-solving ability, and operational mindset.

The KAM will be responsible for guiding clients from the very first implementation steps, helping them adopt our platform effectively, and ensuring they achieve tangible value in their daily operations. Over time, you will become a trusted advisor to our clients, supporting them in maximizing usage of Livo’s solutions and strengthening long-term relationships.

This is an exciting opportunity for someone who combines a client-centric approach with a hands-on attitude, and who thrives in a fast-paced, entrepreneurial environment.

Key Responsibilities

• Client Onboarding: Lead and coordinate the onboarding process for new clients, ensuring a seamless implementation and adoption of the Livo platform.
• Account Management: Serve as the primary point of contact for assigned clients, managing day-to-day interactions and ensuring ongoing satisfaction.
• Client Success & Retention: Monitor client engagement, anticipate needs, and proactively resolve issues to ensure long-term retention and growth.
• Training & Enablement: Provide training sessions and continuous support to client teams, ensuring they are confident and effective in using the platform.
• Operational Excellence: Track KPIs, gather feedback, and collaborate with internal teams (Sales, Product, Operations) to continuously improve client experience.
• Upselling & Cross-selling: Identify opportunities to expand the usage of Livo’s solutions within client organizations, working closely with the Sales team to unlock new value.

Qualifications & Skills

• 3–6 years of professional experience in account management, customer success, or consulting, ideally in SaaS, HRTech, or healthcare.
• Strong interpersonal and communication skills, with the ability to build trusted relationships quickly.
• Proven ability to manage multiple accounts simultaneously while keeping attention to detail.
• Problem-solving mindset, with the ability to think strategically while acting operationally.
• Comfortable with data analysis and reporting to drive insights and improvements.
• Fluent in Italian and English (spoken and written).
• A proactive, adaptable, and curious personality—keen to learn, grow, and take ownership in a fast-scaling company.

Why us?

Above anything else, we offer a unique opportunity to build an ambitious project from scratch, alongside seasoned start-up operators - Glovo, Cloudkitchens, Amazon, McKinsey, Bain, Google - and nursing professionals who want to drastically improve the healthcare industry.

What We Offer

• A chance to make a real difference in the healthcare industry by improving efficiency and patient care.
• A dynamic and international work environment, with colleagues who are passionate and ambitious.
• Continuous learning opportunities and room for personal and professional growth.
• Hybrid work model based in Milan, with flexibility and autonomy.
• Competitive compensation package.