KAM Marketplaces - Social Commerce & Omnichannel

Your Tasks
We are seeking a Key Account Manager ( Nivea, Labello & Hansaplast ) to join our E- commerce team based in Milan.
Your Impact

• In this role, you will play a key part in accelerating our e-commerce growth by managing and developing strategic customer relationships with main Marketplaces & Omnichannel E-retailers. You will act as a trusted partner for key accounts, translating customer needs into tailored commercial strategies and ensuring sustainable, long-term value creation for both the company and its partners.
  

• Analyze strategic marketplaces and identify market and channel opportunities in the Marketplaces world
• Lead regular meetings and business reviews with clients to align on objectives and performances
• Work closely with internal teams such as marketing, shopper & costumer, controlling, supply chain and customer service
• Plan and execute online visibility and promotional initiatives
• Develop, maintain and update account development plans
• Track performance KPIs and prepare commercial reports
• Proactively manage issues and support future growth initiatives
  

• You will report directly to the Pure Players & Omnichannel Italy Lead and collaborate cross-functionally with multiple internal stakeholders.
  

• Degree in Economics, Marketing, Business Administration or related fields
• 2–4 years of experience in Sales, eCommerce, Marketing or Trade Marketing roles
• Strong interest in digital channels and e-commerce dynamics
• Experience and knowledge of social commerce, including the management of sales and campaigns on social platforms; closing collaborating with Digital Marketing team
• Strong knowledge of major online Beauty & Personal Care marketplaces such as Zalando, and similar platforms and understanding of marketplace business models
• Experience in catalog and product content management in line with marketplace guidelines
• Knowledge of pricing, promotions, and Retail Media solutions
• Ability to analyze marketplace performance data and identify growth opportunities
• Excellent communication, negotiation and relationship-building skills
• Proactive mindset, strong ownership, results orientation and adaptability in fast-paced environments
  

• Permanent, full-time employment contract
• Competitive compensation package with performance-based variable incentives
• Company tools and a structured benefits program
• A dynamic and collaborative working environment with opportunities for professional development