Junior Technical Account Manager (Italy)

Overview

The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges and building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity while working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.

What You Will Do

During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program (Field Accelerator for Sales and Technical Emerging Roles), a comprehensive 12-month onboarding and development program designed to provide you with deep technical knowledge, customer engagement skills, and industry insights needed to excel. You\'ll gain hands-on experience with Red Hat\'s portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:

• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
• Build a strong support network of your peers, manager, mentor, and other Red Hatters within and outside of your team
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities
• Focus on your personal and professional development as you grow your career at Red Hat
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise

As a Junior Technical Account Manager, You Will Also

• Respond to customer inquiries and requests, following established procedures
• Document customer interactions and track issue resolution progress in designated systems
• Escalate complex technical issues to senior team members for guidance and resolution
• Participate in internal training programs to develop product knowledge and technical skills
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members
• Proactively identify and document known solutions for common technical challenges
• Contribute to the creation and maintenance of knowledge base articles and support documentation

What You Will Bring

• Passion and curiosity for open source technology, desire to build a career within the tech industry, and expertise in emerging technologies
• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience
• Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
• Understand fundamental concepts of network communication and configuration
• Motivation to engage in self-directed learning on new technologies
• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals
• Effective communication (written and verbal), active listening and presentation skills
• Ability to work independently and collaboratively with internal teams and external customers
• Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
• Full professional proficiency in written and spoken English and Italian

Equal Opportunity

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email