Junior System Administrator & Help Desk (Fixed term: 12 months)

MINT is the leader in Advertising Resource Management (ARM) software , driving marketing transformation in the age of agentic AI. At the core of our innovation is an open enterprise platform that deploys autonomous AI agents to augment human teams across the marketing and advertising value chain, connecting marketing performance with enterprise growth and real business impact.

Thanks to a diverse team of over 300 professionals worldwide , we integrate technology, data, and agentic intelligence to redefine how global brands and agencies plan, execute, and optimize their advertising investments.

With the recent acquisitions of technology leaders Redmill Solutions and info³ , MINT has further expanded its unified ecosystem, completing the long-awaited connection of media planning, buying, and execution within one intelligent environment.

The Role

We are looking for a highly motivated and proactive Junior System Administrator & Help Desk with a genuine passion for all things technology.

Contract Type: Fixed-term (1 year)

In this role, you will provide agile technical support across our computer systems, diagnosing issues and offering clear, effective solutions. You’ll be the go-to person for technical queries, using your communication skills to bridge the gap between complex problems and user-friendly fixes.

Responsibilities

• System Setup: Install and configure operating systems, mobile devices, and software applications for all users.
• Microsoft 365 Management: Administer the M365 environment, including user provisioning, distribution lists, groups, and general troubleshooting.
• Hardware Maintenance: Manage hardware repairs and part replacements as needed.
• Documentation: Provide high-quality support, including the creation of procedural manuals and technical reports.
• Troubleshooting: Follow technical diagrams and written protocols to resolve faults or deploy new systems.
• Project Support: Assist in the roll-out and implementation of new company-wide applications.
• Service Desk Management: Effectively prioritize and resolve user requests and technical tickets.
• Innovation: Test and evaluate emerging technologies to keep our stack current.
• Compliance: Perform regular functionality checks on IT equipment

This role will be a great fit if:

• You have 1–2 years of relevant experience in a similar IT support role.
• You possess excellent communication skills (written and verbal) in both English and Italian .
• You have strong interpersonal skills and a service-oriented mindset.
• You are proficient in both Apple macOS and Microsoft Windows .
• You have a solid background in software installation, Microsoft 365 , and Google Workspace .
• You have a sharp attention to detail and a natural talent for problem-solving.
• You have a foundational understanding of Cybersecurity and ISO27001 standards.

Why you’ll love working at MINT

• We offer a competitive salary to recognize the value you bring as a skilled and impactful individual
• You will have the chance to immerse yourself in a diverse, inclusive and passionate team environment with a strong international presence
• As we expand our reach, you would help us achieve our ambitious goals. In this role, you'll play a vital role in driving the company's growth and strategy .
• Get the best from the focus and the flexibility of smart working, and the energy and collaboration of office life : at MINT, you’ll enjoy 4 smart working days each month to help you better manage your time and energy. And during August and the Christmas season (from mid-December to the Epiphany), we hit pause on the office routine - recharging matters!
• We offer meal vouchers (€8) to streamline your lunch break and boost your productivity
• Enjoy a variety of free snacks at the office to keep you energized throughout the day
• Balance work and fun with our social events! Build relationships and celebrate achievements at our aperitifs and parties .
• We actively support social causes through corporate volunteering

Interview Process

Candidates can expect the following steps in our interview process:

• HR Introductory Call (15 minutes): a brief phone call with HR to provide an overview of the company and the role, as well as to gain insight into your experience and background
• HR Video Interview (45 minutes): A more in-depth virtual interview with HR to explore the topics discussed in the phone call and further assess your fit for the role
• Technical Interview with Hiring Manager (45 minutes): a virtual video interview focused on the technical aspects of the role, where the hiring manager will dive into your specific skills and experience
• Interview with Head of Department/other key individuals (45 minutes): an interview with the Head of Department or other key individuals relevant to the role, such as team members or colleagues from other departments.
• Offer: after completing the interview process, successful candidates will receive an offer