Junior Retail Assistant

Tenuta Toscana

is searching for a

JUNIOR RETAIL ASSISTANT

Tenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Junior Retail Assistant responsible for managing the retail shop operations and providing exceptional customer service to our members and their guests.

Main duties and responsibilities

• Assist the Retail Manager with day-to-day operation execution of the Retail Operation.
• Provide exceptional service and communication at all times with members, guests and team members.
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
• Utilize point-of-sale system to record transactions.
• Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
• Be aware of promotions and current Members on property.
• Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
• Assist and service members and their guests with all retail purchases, returns and special orders.
• Answer retail shop phones professional and redirect calls as needed.
• Continuously monitor the retail shop for cleanliness and organization,
• Apparel should be folded tight and stacked properly.
• All tags should be tucked in and not visible.
• All apparel on hangers and mannequins should be steamed and neat.
• The floor should be clean and free of any outdoor debris, trash, etc.
• Work directly with Merchandiser on guidance for merchandising and rotating displays on a regular basis.
• Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
• Conduct and reconcile monthly inventory.
• Monitor best sellers and core stock items regularly and communicate immediate inventory needs to Retail Merchandiser.
• Monitor levels of all retail supplies: packaging, tagging supplies, etc. and communicate to Retail Merchandiser when running low on supplies.
• Follow established procedures for opening and closing the shop.
• Assist in Member Services, Golf Operations, and Special Events as needed.
• Other duties as assigned.

Requirements

• One (1) to three (3) years of retail operations and customer service experience preferred.
• At least six (6) months of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment.
• Experience with Point of Sales Systems (Jonas or TEI preferred).
• Knowledge of Excel and other Microsoft Office applications.
• Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
• Extraordinary attention to detail, quality, and service.
• Ability to sell and create rapport with customers

Benefits

• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
• Meals provided both during working hours and on days off
• Uniforms and laundry service provided
• Ongoing training to enhance personal and professional development
• Discounts on dining, wellness, and sports activities available at the resort and estate

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.