Junior KYC Associate (12-Month Fixed-Term Contract)

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose‑built for in‑person commerce, is game changing.

The Role

Kickstart your fintech career in Italy with Dojo! 2026 is a transformative year for Dojo as we continue our rapid growth across Europe—and we’re excited to bring fresh talent into our expanding Italian team. We’re looking for a driven and detail‑oriented Junior KYC Associate to join us on a Fixed Term Contract to support our merchant onboarding and risk management efforts in Italy.

Based in Milan, this is a fantastic opportunity to gain hands‑on experience in Underwriting and Risk within a high‑growth fintech environment. You’ll work closely with experienced underwriters and our wider Risk, Compliance, and Commercial teams to ensure safe and efficient onboarding of merchants—learning how to assess risk, understand compliance requirements, and perform essential initial KYC checks to contribute to our mission of delivering secure, seamless payments to our customers.

What You Will Do

• Support Application Reviews: Assist in evaluating merchant applications to ensure a balanced approach between commercial opportunity and risk, while maintaining service quality and speed.
• Conduct Initial KYC/CDD checks: Learn and perform basic Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on new merchant applications ensuring adherence to regulatory compliance requirements.
• Learn Risk Assessment Techniques: Begin to understand how to identify red flags, assess business models, and review basic financial and KYC/KYB documentation under supervision.
• Assist in Credit Evaluations: Help the team review financial and operational data to flag credit or fraud risks and build foundational knowledge of risk indicators.
• Compliance Support: Learn how to support KYC/KYB reviews and documentation checks, ensuring all merchant onboarding aligns with relevant regulations and company standards.
• Understand Acquiring Risks: Build awareness of payment industry risks and how Dojo protects against them across diverse sectors.
• Partner with Commercial Teams: Support sales and account managers by helping resolve risk‑related questions, following up with pended applications and contributing to smoother, faster onboarding experiences.
• Collaborate Cross‑Functionally: Work with Compliance, Financial Crime, and Operational teams to understand how we manage risk throughout the merchant journey.
• Contribute to Continuous Improvement: Share observations and feedback to help enhance underwriting tools, processes, and merchant experience as you learn.
• Proactive Problem Solving: Develop the ability to identify potential roadblocks in the onboarding process and work collaboratively to find effective solutions.

What You Will Bring

• Desire to Learn: A strong interest in risk, compliance, or finance, with a growth mindset and a willingness to get stuck in and build practical knowledge from the ground up.
• Detail Orientation: A methodical and careful approach to reviewing documentation, with a natural curiosity for spotting inconsistencies or patterns.
• Understanding of KYC Principles: Basic awareness of Know Your Customer (KYC) and Customer Due Diligence (CDD) concepts and the importance of regulatory compliance.
• Subjective Reasoning: An ability to go beyond checklists—willing to consider the bigger picture, apply judgment in ambiguous situations, and learn how to weigh risk factors that don’t always follow a formula.
• Clear Communicator: Comfortable asking questions, learning how to explain your thinking, and working with colleagues across functions.
• Commercially Aware: Understands that onboarding is about balancing opportunity with risk—and is keen to learn how we make smart decisions that support both.
• Collaborative Attitude: A team player who enjoys working in a fast‑paced, supportive environment, and is ready to contribute from day one.
• Proactive and Resourceful: Demonstrates initiative in tackling challenges and finding solutions, with a willingness to go the extra mile to deliver them.
• Language Skills: Fluency in Italian and English is essential.

We believe our best work happens when we collaborate in‑person. These “together days” foster communication, drive innovation and spark our brightest ideas. That’s why we have an office‑first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch‑up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Diversity, equity, and inclusion at Dojo are integral to creating relevant, innovative products. We invite you to apply if you are curious, relentless, and customer‑obsessed.