Junior Key Account Manager Europe Travel Retail / DG Beauty

Dolce & Gabbana Beauty (DGB) is seeking to strengthen its EMEA Travel Retail team to further boost its development in this key Region.

Travel Retail is the channel where we show case our product portfolio. The TR team is responsible for commercial activities at international level, partnering w/key TR channel customers (serving airports, border Shops, Cruises…) with the aim to maximize core DGB brands’ visibility, presence on shelf & rotations, while strengthening their Global development.

Mission/Objectives

Support the solid business foundation we have with our key customers in the region/channels through day-to-day management of existing TR accounts across the respective Geographies. Upweight the representation with our customers to provide a proper support to all the activities aimed to improve the business growth within areas.

Crucial to this role is maintaining and further feeding key relationships with category managers/buyers/promoters/brand ambassadors and facilitating the delivery of successful outcomes (boost sell in-sell out, increase market share, visibility, impeccable execution, increase promotional opportunities, brand training).

Key Responsibilities and Activities

• Customer Relationship: Manage a smooth day-to-day relationship with our key customers. Always add value to the business partnership through constructive actions and clear communications. The ability to build strong business relationships within DGB and with partners is key to this role.
• Execution: Make sure plans are translated into operation regularly visiting points of sale. Execution of excellence of all global agreements inclusive of instore visibility, product placement, pricing, range and promotional activity.
• Data Analysis and presentation: Analysis of sell in/sell out data. Construction and presentation of results to internal and external stakeholders. Contribute to sales forecasting.
• Orders, Stock and assortment management : management of order flow, ensuring on time and high fulfillment rate. Stock analysis to ensure right coverage to each point of sale and maximize sell out targets. Maintenance of each customer’s masterdata with in & out references.
• Retailers’ invoices management: management of invoices in SAP system by creating Purchase Orders, cross-checking with forecasts and coordinating with Administration the payment within agreed terms. Contribute to cost forecasting.
• BCs management : coach and motivate Beauty consultants dedicated to the brand. Set KPIs, track and review performances in order to ensure productivity and sell out targets.
• Business Planning: Provide inputs in order to contribute to the budget definition, quarterly reviews and ultimately the mid-long term business plans. Eyes and ears on the ground for progress reports, additional opportunities and threats.
• Brand Ambassador: knowledge and understanding of the current customer’s retail environment. Competition mapping/monitoring. Insight on shopper behavior, brand/product performance and merchandising opportunity at point of sale. Share on going learning with the team to help provide stronger offerings to grow the business.

Experience & Education

• around 3 years of Sales experience within beauty industry ideally within TR industry
• Experience in management accounts or Key buying group
• Track record of developing effective business relationships
• Experience in working remotely/self-management, flexibility, ability to adapt to fast-paced environment, use of initiative
• International mindset with exposure to different cultures
• University Degree or equivalent professional qualification
• English proficiency + native local language

Availability to travel, mainly within the region, and spend approx. 30% of time in the field with retailers and key stakeholders.