Junior Inbound Sales Representative

Inbound Sales Representative
Location: Milan, Italy | On-site
At SumUp , we’re on a mission to empower small businesses around the world by making their daily operations smoother, smarter, and more rewarding. As a global FinTech leader, we’re building the go-to brand for card acceptance and digital tools, trusted by millions of merchants across 30+ countries.
We’re growing our Inbound Sales team in Milan , and this is your opportunity to join a fast-moving, collaborative environment right in the heart of the city.
We’re opening a Talent Pool for motivated Inbound Sales professionals who are excited about consultative selling, relationship-building, and helping small businesses succeed.
If you enjoy speaking with warm leads, understanding customer needs, and guiding them toward the right solution, we’d love to hear from you.
About the Role – Inbound Sales
As an Inbound Sales Representative , you’ll engage exclusively with merchants who have already shown interest in SumUp. Your role is to understand their business needs, advise them on the right products, and help them get the most value from our ecosystem.
This is a pure inbound role , focused on quality conversations, problem-solving, and long-term customer value.
What You’ll Be Doing

• Engage with inbound leads from small business owners who are already interested in SumUp
• Understand merchant needs and recommend tailored solutions from our product suite
• Build trust through consultative, value-driven conversations
• Identify opportunities to cross-sell and upsell (POS, invoicing, payments, and more)
• Manage your pipeline and customer interactions in Salesforce
• Collaborate closely with Customer Support, Product, and Marketing to deliver a seamless merchant experience