Junior Digital Service Manager - Supply Chain Solutions

As a Junior IT Service Manager, you act as the main client interface to ensure high-quality support for Logistics Reply’s supply chain solutions. You will handle escalations, produce actionable incident reports, and lead service review meetings with clients and suppliers. You’ll monitor contract performance and help optimize value-added services and renewals based on data. You’ll oversee support teams to meet SLAs and contribute to service improvement initiatives in a dynamic ITIL-aligned environment. This role offers broad visibility across clients and tech, with a strong focus on customer success and transformation in logistics technology.

Serve as the main point of contact for clients to ensure a consistent, high-quality support experience

Manage escalations and compile clear incident reports using Jira Service Management

Organize and lead Service Review meetings with clients and suppliers

Monitor AMS contract performance, identify enhancements, and support renewals based on data

Oversee first- and second-level support teams ensuring SLA adherence

Collaborate on internal initiatives to improve service, client engagement, and operations

Work in a ITIL-aligned environment emphasizing ownership, structure, and innovation

Strong communication and relationship-building skills with a customer‑first mindset

Ability to use data and KPIs to drive decisions and support negotiations

Excellent academic track record in STEM subjects or Management Engineering

Experience in challenging contexts is a plus

ITIL certifications or strong familiarity with ITIL frameworks are a plus

Experience in Supply Chain or Industry 4.0 solutions is a plus

Working knowledge of Atlassian tools, especially Jira and Confluence is a plus

strong communication

relationship‑building

Jira

Confluence

Junior Digital Service Manager - Supply Chain Solutions frosinone, lazio, it

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