IVECO – CUSTOMER SERVICE Parts Help Desk Manager
Descrizione dell'offerta
IVECO – CUSTOMER SERVICE Parts Help Desk Manager
PHD = Parts Help Desk, team handling all dealers’ and internal requests related to Trucks and Bus Spare Parts:
- Ensure the correct Parts identification when the Parts catalogue is not clear / complete
- Contribute to complete / fix the Parts catalogue, activating the team in charge of the catalogue
- Identification of possible Parts alternatives if a given part is not available
- Identify Parts needed for eventual retrofits
- Verify the availability and completeness of the Spare Parts catalogue for all new product launches
- Liaise with Engineering Dept. and Service Lifecycle to sort all possible doubts and issues
Directly leads the team of all agents of the PHD - 2nd level (most specialized people in central staff with accesses to most advanced Parts systems and interfaces, including Engineering ones)
Functionally coordinates all agents of PHD - 1st level (teams in EMEA markets with standard Parts knowledge and accesses to common Parts systems and interfaces)
Professional Requests:
Technical competences in automotive / parts / services
English fluent
Strong attitude in problem solving