Italian-speaking Customer Support Specialist

Job Overview

We are currently seeking an Italian-speaking Customer Support Specialist to join a professional customer service team. This is an on-site position located in Piraeus, Athens, Greece, where you will assist customers with shipment-related inquiries, delivery updates, and billing questions.

In this role, you will provide efficient and customer-focused support while ensuring that all inquiries are handled professionally and in line with service standards.

Key Responsibilities

• Respond to customer inquiries through phone, email, and back-office channels.
• Provide assistance with shipment tracking and delivery status requests.
• Support customers with billing inquiries and payment-related concerns.
• Process claims and service requests according to established procedures.
• Assist customers with account setup and system-related questions.
• Handle complaints with professionalism and empathy.
• Escalate complex issues to appropriate teams when necessary.
• Maintain accurate records of customer interactions and case details.

Requirements

• Native or C1 level proficiency in Italian.
• B2 level proficiency in English.
• Strong communication and customer service skills.
• Good computer literacy and ability to work with multiple systems.
• Typing speed of at least 25 words per minute with good accuracy.
• Ability to multitask and prioritize tasks efficiently.
• Previous experience in customer service is an advantage.