Italian-Speaking Customer Support Specialist | Relocate To Portugal

Descrizione dell’offerta di lavoro Your Role Sebbene l'esperienza professionale e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.

As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution. You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.

Key Responsibilities

Handle incoming customer inquiries via phone, email, and chat

Deliver high-quality customer support for:

Deliveries

Warranties

Refunds

Order-related questions

Provide inbound sales support by promoting products and identifying opportunities to increase customer value

Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems

Proactively update customers on case progress and resolutions to maximize satisfaction

Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs)

Collaborate with internal teams to deliver a seamless customer experience

Contribute to quarterly sales targets while maintaining outstanding service quality

Your Qualifications We're looking for someone who has:

Native or fluent Italian (C1-C2 level)

Good command of English

Excellent communication and interpersonal skills

A customer-focused and solution-oriented mindset

Strong problem-solving abilities and the capacity to perform under pressure

Empathy, patience, and professionalism when handling customer concerns

Strong attention to detail and excellent follow-up skills

Confidence using multiple systems, tools, and CRM platforms

Previous customer service experience (preferred)

Previous sales experience (a plus, but not required)

Ability to multitask in a fast-paced environment

What We Offer Location xysqume

On-site position in Lisbon or Porto, Portugal

Permanent accommodation as part of your package, and flight cost reimbursement

Benefits & Career Growth

Paid training and structured onboarding

Multicultural workplace with colleagues from 89+ nationalities

Dynamic, youthful company culture with genuine career development opportunities

International work environment supporting leading global brands in:

Technology

E-commerce

Telecommunications

Financial Services

Dedicated support from Workster throughout the recruitment process

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