Italian-speaking Customer Service Representative

Job Overview

We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece , providing the opportunity to work in a dynamic international support environment.

You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.

Key Responsibilities

• Provide assistance to customers through phone, email, and digital channels.
• Help customers track shipments and obtain delivery updates.
• Address billing questions and support payment-related inquiries.
• Process customer claims and service requests.
• Provide guidance on service features and account management.
• Resolve customer complaints and ensure a satisfactory outcome.
• Maintain accurate documentation of all customer interactions.

Requirements

• Native or fluent Italian (C1 level or higher).
• English proficiency at B2 level.
• Excellent communication and interpersonal skills.
• Basic knowledge of computer systems and applications.
• Ability to work in a fast-paced customer service environment.
• Strong attention to detail and problem-solving abilities.