Italian & English Customer Support Specialist – Relocation to Lisbon, Portugal

Are you a highly motivated, multilingual individual with a passion for customer experience? Seize the opportunity to launch your international career in the vibrant, sun-drenched city of

Lisbon, Portugal ! We are seeking a dedicated

Italian & English-Speaking Customer Support Agent

to represent world-leading brands across diverse, fast-paced industries including Tech, E-Commerce, Travel, and Digital Services. You will serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support across multiple channels. Position Details

Location:

Lisbon, Portugal. Working Model:

On-site / Hybrid (depending on the assigned project). Work Authorization:

Valid EU Citizenship or valid Portuguese work permit

is required. Contract Type:

Initial fixed-term contract with path to permanent contract (contrato sem termo). Key Responsibilities

Multilingual Support:

Assist Italian-speaking customers via phone, email, and live chat with a friendly and professional approach. Problem Solving:

Efficiently troubleshoot inquiries, resolve product or service issues, and provide accurate, timely information. Brand Advocacy:

Maintain high levels of customer satisfaction and deliver exceptional service that reflects positively on top global brands. System Documentation:

Accurately log customer interactions, support tickets, and resolutions in the CRM system. What We Offer: Full Relocation & Comprehensive Benefits

Moving to a new country should be exciting, not stressful. We provide a full-service relocation package to ensure a smooth transition to life in Portugal: Flight Ticket Reimbursement:

One-way flight ticket to Lisbon reimbursed after onboarding. Company Accommodation:

Free company-provided accommodation or hotel stay upon arrival to help you settle in easily. Administrative Support:

Comprehensive assistance with local paperwork, including obtaining your NIF (Tax Number), NISS (Social Security), and setting up a Portuguese bank account. Competitive Salary Package:

Competitive base salary plus monthly performance bonuses. 14 Salaries Per Year:

Benefit from Portugal's standard 13th and 14th-month salary bonuses (Holiday and Christmas allowances). Health Insurance:

Private health and dental insurance coverage provided upon contract signature. Paid Onboarding:

Full, comprehensive training provided in Italian and English. The Portugal Advantage: An Exceptional European Lifestyle

Sun & Coastline:

Enjoy over 300 days of sunshine per year, world-class surfing beaches, and a relaxed coastal lifestyle. Vibrant Culture:

Rich history, thriving gastronomy, affordable dining out, and a bustling international community. Work-Life Balance:

Portugal is consistently ranked among the safest and most welcoming countries in the world, offering an incredible quality of life. Candidate Profile & Requirements

Languages:

Native or C1/C2 Fluent Italian

paired with

B2 level English

(working proficiency). Citizenship:

Valid EU Citizenship or current legal authorization to work in Portugal. Skills:

Excellent communication, active listening, empathy, and strong problem-solving skills. Experience:

Previous customer support, contact center, or retail experience is a plus, but motivated entry-level candidates are welcome!

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