Italian Customer Success Specialist (Hotel Frontdesk/Reservation Experience Required)
Descrizione dell'offerta
Fulltime/40hr Freelance Contract (Where you invoice us)
Customer Success Specialist at Noovy
Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer Success Specialist to join our team in the Netherlands, focusing on our clients in the Benelux market. You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.
What you'll do:
- Onboarding : Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system.
- Support : Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
- Account Management : Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
- Additional Responsibilities : There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions.
Who you are :
Experience : You have at least 1 year of experience in hotel operations (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.
Skills : You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry.
Languages : Native level fluency in Italian and English .
Location : This is a remote role.
Working Hours: 9 AM to 5.30 PM local time
What we offer:
- Competitive Salary upto 3000 Euros Bruto.
- Work-Life Balance : 23 vacation days per year.
- Perks : Travel allowance and discounts on Noovy's products.
- Growth : We support your professional development and provide the best tools for both office and remote work.
- Team : You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.