It System Engineer

Who We Are

Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$6 billion. Supported by more than 40 manufacturing facilities and more than 40.000 employees around the globe, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe.

Over the last two decades, Sun Pharma has established itself as a leading player in the generics market, and are rapidly ramping up their presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology.

Values

At Sun Pharma our core values—Humility, Integrity, Passion, and Innovation—are part of our unique culture, known as Sunology.

We are empowering our employees to create their “Own Sunshine”. We believe in being Better Everyday by investing on lifelong learning, Taking Charge by owning our impact, and Thriving Together in a workplace where collaboration is encouraged. We are committed to being an inclusive and equitable employer, valuing diverse perspectives and creating an environment where all individuals feel respected, heard, and inspired to bring their best selves to work.

About the Role

The IT System Engineer is responsible for managing and supporting the Office’s IT infrastructure, including hardware, networks, servers, applications, and related systems. This role ensures seamless connectivity, system reliability, and user support across multiple platforms while adhering to security and compliance standards. The position requires strong technical expertise, problem-solving skills, and the ability to collaborate with internal teams and external vendors. This position is primarily for Italy Location but person would be required to travel & support other neighboring EU locations like Spain, Netherlands etc.

Areas Of Responsibility

System & Network Administration

• Manage Windows client and server environments.
• Configure LAN, Wi-Fi, VPN connections and troubleshoot connectivity issues.
• Handle TCP/IP protocols, switches, and firewall functionalities.

Application & User Support

• Install standard software and configure department-specific applications.
• Set up user profiles and test applications (Outlook, Teams, OneDrive, SAP, etc.).
• Troubleshoot Microsoft Office Suite, Teams audio/video, and internet navigation issues.

Data & Security Management

• Manage access rights, folder sharing, backup and security policies.
• Handle registry management for issue resolution.
• Ensure compliance with security standards and optimize resource utilization.

Integration & Automation

• Support data transfer interfaces (EDI, TXT, XLSX, XML) and SFTP platform integration.
• Create scripts for process automation and system optimization.

Peripheral & Vendor Management

• Manage LAN printers, scanners, and office Wi-Fi setup.
• Coordinate with hardware/software vendors, phone contracts, and internet providers.

Business & Customer Focus

• Understand business requirements and system architecture.
• Build strong relationships with internal users, ensuring prompt issue resolution.
• Demonstrate continuous learning and adaptability to new technologies including use of AI/Emerging technologies at workplace for better productivity/efficiency and to support the business growth opportunities.

Travel Estimate

Travel to Other locations may be required to for system setup, troubleshooting and support the end users.

Job Scope

Internal Interactions (within the organization)

Business Users, Auditors, Support/Ops Team Members across local and Corporate teams

External Interactions (outside the organization)

Vendors, Support Partners

Geographical Scope

Italy and Spain

Financial Accountability (cost/revenue with exclusive authority)

Global IT

Job Requirements

Educational Qualification

Bachelor’s degree in Computer Science, Information Technology, or related field

Specific Certification (optional)

Relevant certifications (e.G., Microsoft Certified Systems Engineer, CCNA, ITIL) preferred

Experience

5-10 years as IT System Engineer

Skill (Functional & Behavioural):

Functional:

• Strong knowledge of Windows OS (client/server) and networking protocols.
• Proficiency in Microsoft Office Suite, SAP, SharePoint, and CRM systems.
• Experience with VPN setup, firewall configuration, and LAN/Wi-Fi management.
• Familiarity with data transfer protocols and SFTP integration.
• Ability to create automation scripts and troubleshoot registry issues

Behavioural:

• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills for user interaction.
• Customer-centric approach with ability to prioritize tasks effectively.
• Continuous learning attitude and adaptability to emerging technologies.
• High level of integrity and compliance with organizational policies.