IT Support Specialist

Job Summary

We are looking for an IT Support Technician to provide technical assistance to end users and troubleshoot hardware, software, and network-related issues.

Key Responsibilities

• Provide L1/L2 IT support to end users.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain hardware and software.
• Troubleshoot basic LAN, Wi-Fi, network, and connectivity issues .
• Perform hardware replacement, cabling, and basic device configuration.
• Support Windows operating systems, Microsoft Office, and common business applications.
• Create, update, and resolve incidents through the IT service desk/ticketing system.
• Escalate complex technical issues to the appropriate support teams.
• Maintain IT asset and support documentation.
• Provide onsite and remote technical support as required.

Required Skills

• 1–3 years of experience in IT Support / Desktop Support / Technical Support .
• Good knowledge of Windows, hardware, software, and basic networking .
• Experience troubleshooting LAN, Wi-Fi, printers, laptops, desktops, and peripherals .
• Basic knowledge of TCP/IP, DNS, DHCP, and network connectivity .
• Good troubleshooting and communication skills.
• Ability to work independently and provide onsite technical support.

Preferred: Experience with ITSM/ticketing tools, Active Directory, Microsoft 365, and basic network troubleshooting.