IT Support Specialist

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location

Napoli, Italy

Type

Dispatch , On-site

Hours

10-20 Hours per week

Skills

Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy .

Responsibilities

• Provide first- and second-level support and resolve customer issues efficiently.

• Work with third-party vendors to remediate complex AV-related issues when required.• Communicate clearly and promptly regarding issue status and resolution.
• Maintain accurate and up-to-date ticket records for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
• Possess basic knowledge of macOS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.

Requirements:
• Must hold a valid work permit in Italy .
• Proficiency in English & Italian language is mandatory .
.
• Several years of experience in a similar role are required.

Apply now -
• Interested candidates are requested to send their English CV, mentioning the position title in the subject line, along with their WhatsApp contact number, as soon as possible.

Apply here:

Salary: Negotiable

Apply Now!

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