IT Support Intern

Want to join a motivated team of 270+ people who are dedicated to improving patient care through surgical robotics? Interested in working in the fast-paced, medical device industry? MMI is looking for people with a passion for innovation and a dedication to excellence.

We are looking for an IT Support Intern

MMI is looking for an IT Support Intern responsible for providing support for Level 1 technical support of systems to ensure effective and efficient processing of a wide variety of business-related information projects, triage IT issues. This position will provide support for all proprietary applications and portals within the organization as well as all aspects of desktop, phone, and support for a 24 x 7 x 365 IT Operations.

Core Responsibilities

• Experience with desktop systems and communications devices using current technologies.
• Investigate, diagnose, and analyse mobile application faults.
• Provides day-to-day telephone, in-person, and online support to end-users.
• Ensure proper function and execution of the IT Department’s operations and systems.
• Serve as an essential point of contact for the IT Service Desk assuring proper Responsiveness to customers.
• Adhere to IT department strategies, processes, policies, and procedures.
• Support the company’s software.
• Install software upgrades and installations.
• Install and configure desktop hardware installations, updates, and support.
• Support PC, Laptops, iPhones, and iPads
• Knowledge and experience with Office 365, OneDrive
• Present to IT Support Supervisor weekly reports on progress as well as problems and solutions
• Working knowledge of current network hardware, protocols, and standards.
• Identify, troubleshoot, and resolve hardware, software and network-related problems encountered by system end-users.
• Assists IT Support Supervisor with miscellaneous building maintenance needs and requirements.
• Support the appropriate access for end-users including the maintenance of MS Windows Active Directory accounts.
• Performs other duties as assigned.

Education and Experience

• High School Diploma. Preferred Bachelor’s degree in IT or related field of education, training, and/or experience required
• Proficiency in Microsoft Office Products
• Ability to work independently, with limited required direction and guidance
• Analytical and Problem-Solving Skills
• English: good written and oral capabilities (CEFR Level B2)
• Experience in IT Help Desk support, triage tickets, desktop systems, iPad, iPhone support will be considered a plus

About MMI

MMI is dedicated to improving reconstructive options for surgeons and patients and has developed the first teleoperated robotic platform for open microsurgery. It offers the surgeon motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery.

What we offer:

• 6 months full-time internship
• ticket restaurant
• Great new offices in Pisa
• Guidance of an experienced tutor
• International and stimulating work environment
• Exposure and hands-on experience

Join Us

Are you seeking an opportunity to make a real difference in a med-tech company with the aim of improving patient care? Join us and grow with a team of energy people who will motivate and inspire you!

Interested? We would love to hear from you!

MMI is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, pregnancy, age, disability or other characteristics protected by law.