IT Procurement & Logistics AMS Manager
Descrizione dell'offerta
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MSC Cruises, the world’s third-largest cruise brand, is seeking a skilled IT Procurement and Logistics AMS Manager to join our team in Naples. The AMS (Application Management Services) Manager oversees the daily operations and maintenance of critical business applications, focusing on the CrunchTime system. Responsibilities include ensuring system availability, addressing incidents, supporting business continuity, and leading a team of application support specialists.
Key Responsibilities
- Manage the maintenance and functionality of CrunchTime and integration with other systems
- Address incidents and service requests promptly
- Perform root cause analysis and implement preventive solutions
- Lead and support application support team members
- Maintain documentation for system processes and configurations
- Coordinate with business units to meet their needs
- Ensure compliance with policies and data security standards
- Report on system performance and improvement plans
Qualifications
- 5-8 years of experience in application management or related fields
- Knowledge of supply chain and logistics processes; experience with CrunchTime, SAP MM, Esker, or similar ERP tools is a plus
- Experience with Service Now is a plus
- Proficiency in incident management and root cause analysis
- Fluent in English; additional languages are a plus
- Ability to work under pressure and prioritize effectively
- Strong communication and interpersonal skills
- Team-oriented and proactive approach
- Willingness to travel up to 10%
- Bachelor’s degree in Computer Science, IT, or related field preferred
Additional Information
Right to work in Italy required.
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Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing