IT Helpdesk – Venice, Italy

The IT Helpdesk is responsible for ensuring the proper functioning of the IT infrastructure, using available resources to improve group operations and guarantee business continuity. The role involves analyzing the needs of the various locations and proposing appropriate hardware solutions based on market opportunities, aiming to adopt standardized solutions as much as possible while optimizing costs. The objective is to make systems intuitive, clear, and easy to use.

Key Responsibilities

• First-level technical support for PCs, printers, mobile devices, and peripherals
• Remote technical support using dedicated RDP tools
• Software installation, configuration, and updates; management of updates and security patches
• Ticket management and documentation of operational procedures (FAQs)
• Onboarding and offboarding activities, including creation and deactivation of accounts and devices
• Troubleshooting and repair of hardware and software issues
• Interaction with users to quickly identify the root cause of issues
• Participation in IT infrastructure projects

Requirements

• Minimum of 1–2 years of experience in a first-level help desk role
• Hands-on experience with computer networks, network administration, and installation
• Knowledge and management of major Microsoft, iOS, and Linux operating systems
• Basic Active Directory skills (account creation, group management, password resets, GPO)
• Fundamental networking knowledge (DNS, DHCP, network sharing)
• Excellent knowledge of English, both written and spoken
• Proactive mindset and strong initiative
• Strong problem-solving skills

If you are ready to seize this exciting opportunity and be part of technological innovation in the yachting sector, apply now and join the Acquera Yachting team in Venice, Italy.

How to apply :

Send your CV and a cover letter to

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