IT Digital Workplace Analyst

Job Purpose

Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‑performing user experience across MSC Cruises’ global offices and terminals.

Key Accountabilities

• Manage and maintain the company Digital Workplace infrastructure
• Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale
• Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)
• Enforce device security posture, including patching, encryption, and endpoint protection standards
• Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types
• Monitor system performance, proactively troubleshoot issues, and ensure service continuity
• Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization
• Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines
• Collaborate with cross‑functional teams to identify and resolve issues impacting end‑user experience
• Ensure compliance with corporate standards, security policies, and operational procedures
• Contribute to continuous improvement initiatives and automation of Digital Workplace processes

Qualifications

• 5+ years of experience in IT Digital Workplace, or End‑User Computing environments
• Experience in international or distributed IT environments supporting multiple offices and users
• Fluency in English required; additional languages considered an advantage
• Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server
• Hands‑on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls
• Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management
• Experience with cloud environments (Microsoft Azure) and modern workplace architectures
• Knowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR)
• Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioning
• Experience with monitoring and troubleshooting tools (e.g., Zabbix, Dynatrace, PRTG)
• Strong problem‑solving, analytical mindset, and ability to work under pressure

Visa Requirements

Right to work in Italy

Contract

• Type of contract: Permanent
• Hybrid working model: 2 days per week remotely
• Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
• Gross annual salary (RAL): between €32,000 – 39,000 gross per year, paid over 14 monthly installments
• Meal vouchers: worth €8 per on‑site working day

Benefits

• Productivity award
• Health insurance
• Learning opportunities
• Flexible working hours
• Employee Assistance Programme
• Discounts & partnerships within the MSC group